Tender

For the provision of Visitor and Customer Tracking Research Services 2021

LEE VALLEY REGIONAL PARK AUTHORITY

This public procurement record has 3 releases in its history.

TenderAmendment

14 Jan 2021 at 13:11

Tender Notice
TenderAmendment

12 Jan 2021 at 09:48

Tender Notice
Tender

12 Jan 2021 at 09:48

Tender Notice
Summary of the contracting process

The Lee Valley Regional Park Authority is currently seeking proposals for the provision of Visitor and Customer Tracking Research Services in the recreational, cultural, and sporting services industry. This tender involves an open procurement process with a budget of £9,000, and submissions are due by 12:00 PM on 26th January 2021. The contract period is set to commence on 1st April 2021 and will continue until 31st March 2024. The services will need to be provided at locations across the Lee Valley, primarily in London, United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) experienced in customer feedback and satisfaction research. Businesses with expertise in visitor analytics, customer service enhancement, and market research would be particularly well-suited to compete. Successful firms will help the Authority monitor and improve visitor experiences, thus paving the way for potential long-term collaborations and growth in the field of public services research.

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Notice Information

Notice Title

For the provision of Visitor and Customer Tracking Research Services 2021

Notice Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: * To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year * To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. * Identify any issues or areas of improvement that customers have with any of our facilities or services * Provide summary reporting of research findings to operational managers Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-721e385a-5e46-4128-bb69-9d0a5c79e30c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e589dd97-a30a-4825-abcb-d6dab9d134b0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

92 - Recreational, cultural and sporting services

CPV Codes

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
£9,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20215 years ago
Submission Deadline
26 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEE VALLEY REGIONAL PARK AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESEX
Postcode
EN2 9HG
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLI London
Local Authority
Enfield
Electoral Ward
Whitewebbs
Westminster Constituency
Enfield North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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