Tender

DIEM laboratory Software Maintenance and Support Contract

PUBLIC HEALTH ENGLAND

This public procurement record has 1 release in its history.

Tender

12 Apr 2017 at 14:50

Tender Notice
Summary of the contracting process

The procurement process involves Public Health England (PHE) seeking a provider for the "DIEM Laboratory Software Maintenance and Support Contract." This tender falls within the services industry category and is located at PHE's facilities in Chilton and Leeds, England. The procurement is currently at the tender stage, with a deadline for submissions on 23 April 2017. The contract is anticipated to commence on 1 May 2017 and will last for four years, concluding on 30 April 2021. The procurement method utilised is an open procedure, allowing a wide range of suppliers to participate.

This tender represents a significant opportunity for businesses with expertise in software maintenance and support, particularly those with experience in handling industry-specific software packages related to radiation services. Organisations specialising in Microsoft technologies, database management, and emergency technical support will be well-positioned to compete for this contract. Given the nature of the work, companies with a proven track record in providing reliable and scalable IT support services are encouraged to consider bidding, especially those that can offer personnel familiar with gamma and neutron radiation environments.

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Notice Information

Notice Title

DIEM laboratory Software Maintenance and Support Contract

Notice Description

Requirement Summary Public Health England (PHE) requires support for the DIEM Laboratory database system for its Health and Safety Executive approved Personal Dosimetry Service (PDS) based at PHE's Radiation Laboritries in Chilton. Potential suppliers should have staff with experience of working in building with sources of Gamma and Neutron radiation . The support package is to enhance and maintain business critical software which coordinates the PDS Laboratories at Chilton and Leeds and work will be a combination of remote based services and on site activities. The Support Service - description of Maintenance Days per Year (4 year contract) We expect the support team to provide a combination of emergency support days (likely to be on-site at PHE) and non-urgent support days to be scheduled at mutually convenient times. The anticipated volume of support are :- Year 1 18 Diem Support (days) and 2 Emergency Support (days), Year 2 16 Diem Support (days) and 2 Emergency Support (days), Year 3 14 Diem Support (days) and 2 Emergency Support (days), Year 4 14 Diem Support (days) and 2 Emergency Support (days) Service Availability - the support service is only required during office hours. New deployments are generally carried out at lunchtime to minimise impact on DORIS users. Technologies DIEM has been developed using the following technologies: Microsoft SQL Server Integration Services (SSIS) Entity Framework version4.4 and above C# .net framework 4.0 and above WPF SQL 2008 R2 and above All source code is version controlled using SVN. It is the responsibility of the support organisation to back-up the source code repository and to deliver to PHE a full set of source code whenever requested Support for DIEM will include the following activities: Bug fixes Small to medium enhancements (including estimating effort) Releasing new deployments/ upgrades Keeping documentation up to date Emergency response for urgent incidents Maintaining task list (deadlines, priorities, progress) and tracking progress Skills and Experience Required Proven experience of supplying services for a maintenance and support contract such as this Support personnel for DIEM who are sufficiently competent in the technologies used (and described above) to provide authoritative support to PHE PDS. Experienced personnel cover is provided to PHE PDS during supplier staff holidays, staff sickness and staff turnover. Proven experience of supplying and maintaining software that interfaces with machines/ancillary equipment. Ability to do a full restore of DIEM system onto a fresh Operating System installation (in case of hardware replacement). The support organisation should have an adequate pool of resources with significant experience of providing all the support and management tasks as described above; Experience of monitoring the performance of a database and reporting this to the PDS team Full specification please download and read the attached document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-72444f78-4708-4a46-8cb4-9e32e36166b2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fb0a49f0-2812-4af4-949d-f0754f97a51b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20178 years ago
Submission Deadline
23 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2017 - 30 Apr 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PUBLIC HEALTH ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW9 5EQ
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
Not specified
Local Authority
Barnet
Electoral Ward
Colindale South
Westminster Constituency
Hendon

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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