Award

Service Desk Provision

PENSION PROTECTION FUND

This public procurement record has 1 release in its history.

Award

21 Aug 2023 at 14:22

Award Notice
Summary of the contracting process

The Pension Protection Fund has awarded a contract for the provision of Service Desk, which includes first and second line support for IT services. The contract, valued at GBP 1,002,481, was awarded to LITTLE FISH (UK) LIMITED. The procurement method used was selective, and it involved calling off from a framework agreement. The contract period is from June 14, 2023, to June 13, 2027.

This opportunity for business growth is suitable for companies providing IT services, consulting, software development, and technical computer support services. The procurement process was completed on June 13, 2023, with a tender period ending on the same date. The contract is located in London, United Kingdom, with a delivery postal code of CR0 2NA. Companies with expertise in automation, self-service, and innovation are well-suited to compete in this contracted service provision.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Desk Provision

Notice Description

The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72610000 - Computer support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£1,002,482 £1M-£10M
Lots Value
Not specified
Awards Value
£1,002,481 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20232 years ago
Submission Deadline
13 Jun 2023Expired
Future Notice Date
Not specified
Award Date
12 Jun 20232 years ago
Contract Period
13 Jun 2023 - 13 Jun 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PENSION PROTECTION FUND
Contact Name
Not specified
Contact Email
comercialservices@ppf.co.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR0 2NA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

LITTLE FISH (UK

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620-2023-08-21T15:22:20+01:00",
    "date": "2023-08-21T15:22:20+01:00",
    "ocid": "ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_369156/1246022",
        "title": "Service Desk Provision",
        "description": "The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72610000",
                "description": "Computer support services"
            },
            {
                "scheme": "CPV",
                "id": "72611000",
                "description": "Technical computer support services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "CR0 2NA"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1002482,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-06-13T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-06-14T00:00:00+01:00",
            "endDate": "2027-06-13T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-223131",
            "name": "Pension Protection Fund",
            "identifier": {
                "legalName": "Pension Protection Fund"
            },
            "address": {
                "streetAddress": "12 Dingwall Rd,",
                "locality": "Croydon",
                "postalCode": "CR0 2NA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "comercialservices@ppf.co.uk"
            },
            "details": {
                "url": "https://www.ppf.co.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04700876",
            "name": "LITTLE FISH (UK) LIMITED",
            "identifier": {
                "legalName": "LITTLE FISH (UK) LIMITED",
                "scheme": "GB-COH",
                "id": "04700876"
            },
            "address": {
                "streetAddress": "PRICE HOUSE, 37 STONEY STREET, NOTTINGHAM, Nottinghamshire, NG1 1LS, United Kingdom"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-223131",
        "name": "Pension Protection Fund"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620-1",
            "status": "active",
            "date": "2023-06-13T00:00:00+01:00",
            "datePublished": "2023-08-21T15:22:20+01:00",
            "value": {
                "amount": 1002481,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04700876",
                    "name": "LITTLE FISH (UK) LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-06-14T00:00:00+01:00",
                "endDate": "2027-06-13T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb",
                    "datePublished": "2023-08-21T15:22:20+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}