Award

Contact Centre Technology Services (CCTS) Programme Delivery (con_13258)

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

11 Mar 2022 at 13:44

Award Notice
Summary of the contracting process

The procurement process involves the Department for Education, which is seeking to deliver the Contact Centre Technology Services (CCTS) Programme. This initiative aims to provide professional transformation programme management services in the IT services sector, specifically within England. The procurement method used is selective, following a call-off from a framework agreement. The contract has a value of £28,600 and spans from 10 March 2022 to 13 May 2022, with the tender period having closed on 24 February 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in IT consulting, software development, and support services. Businesses that can effectively manage and deliver technology transformation initiatives may find this project particularly relevant. Companies experienced in user communication and engagement processes would also be well-suited to compete for similar contracts, enabling them to contribute to the development of the Department for Education's contact centre capabilities.

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Notice Information

Notice Title

Contact Centre Technology Services (CCTS) Programme Delivery (con_13258)

Notice Description

"Contact Centre Technology Services (CCTS) Provision of professional Transformation Programme Management services to provide enablement and delivery of the departmental contact centre capabilities as a Common Component. Capabilities include, but not limited to: - Programme Management - Delivery Management - User Communication/Engagement"

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73a51763-adb3-4562-ba54-436fc384d58c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/682a3225-4fbc-4fd0-acb9-a45dd7a7a61f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£28,600 Under £100K
Lots Value
Not specified
Awards Value
£28,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20223 years ago
Submission Deadline
24 Feb 2022Expired
Future Notice Date
Not specified
Award Date
3 Mar 20223 years ago
Contract Period
10 Mar 2022 - 13 May 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

METHODS BUSINESS AND DIGITAL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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