Award

Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)

MINISTRY OF JUSTICE.

This public procurement record has 1 release in its history.

Award

21 Oct 2020 at 19:52

Award Notice
Summary of the contracting process

The Ministry of Justice is overseeing a completed procurement process for a Virtual Contact Centre (Telephony) service, valued at £321,625.80, classified under the software package and information systems category (CPV Code: 48000000). The tender, which was initiated as a selective procurement method, concluded its submission period on 31st March 2019, with the contract period spanning from 1st April 2020 to 31st March 2021. The service is to be delivered at a specified location in London, and the award notice was published on 21st October 2020.

This procurement presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs), looking to expand their service offerings in telecommunications and software solutions. Companies with expertise in virtual communication systems and those capable of serving government contracts would find this tender appealing. The successful supplier, 8x8 UK Limited, exemplifies the type of firm likely to be well-suited for such projects, indicating a competitive landscape for businesses aiming to engage in similar contracts in the future.

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Notice Information

Notice Title

Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)

Notice Description

Legal Aid Agency (LAA) Virtual Contact Centre (Telephony)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73be8536-0441-4c83-96b9-5cf05bb555fa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/36881d59-696d-4917-ba5f-7069d77f7244
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£321,625 £100K-£500K
Lots Value
Not specified
Awards Value
£321,625 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20205 years ago
Submission Deadline
31 Mar 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
31 Mar 2020 - 31 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Not specified
Contact Email
daniel.crespo@justice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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