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Provision of Contact Centre Services for The Single Service Centre SERCO Contract

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

18 Mar 2022 at 17:18

Award Notice
Summary of the contracting process

The Crown Commercial Service is conducting the procurement process for the "Provision of Contact Centre Services for The Single Service Centre SERCO Contract," classified under the call centre industry. This contract is located in the United Kingdom and is currently in the Award stage, following its completion. The contract was awarded on 16 February 2022, with a total value of £211,876,932.50. The contract period extends until 16 February 2024, having originally been opened for tenders until 18 October 2021. This procurement adopted a selective method, utilising a call-off from a framework agreement.

This tender presents significant opportunities for businesses looking to expand in the public sector, particularly those specialising in contact centre services. Firms with robust experience in customer service operations, particularly within government frameworks, would be ideally suited to compete. Additionally, this contract could benefit large-scale service providers capable of operating across various UK regions and territories, encompassing both mainland and offshore locations.

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Notice Information

Notice Title

Provision of Contact Centre Services for The Single Service Centre SERCO Contract

Notice Description

New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. SERCO Contract. 2 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£211,876,932 £100M-£1B
Lots Value
Not specified
Awards Value
£211,876,932 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20224 years ago
Submission Deadline
18 Oct 2021Expired
Future Notice Date
Not specified
Award Date
16 Feb 20224 years ago
Contract Period
16 Feb 2022 - 16 Feb 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

Serco Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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