Notice Information
Notice Title
Provision of Contact Centre Services for The Single Service Centre SERCO Contract
Notice Description
New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. SERCO Contract. 2 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £211,876,932 £100M-£1B
- Lots Value
- Not specified
- Awards Value
- £211,876,932 £100M-£1B
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Mar 20223 years ago
- Submission Deadline
- 18 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20224 years ago
- Contract Period
- 16 Feb 2022 - 16 Feb 2024 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/dbf91db8-4d6d-4bd4-899f-b47f0a1f7708
18th March 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/b41459d9-c406-4283-88d8-12da8aa56042
CCCS20A15 (Part 1) UKHSA-Serco Contact Centre Contract Dated 16 February 2022 [DLA Redacted 18.03.2022](117496297.1) -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/05cdcaf0-3c35-4cec-a772-cc886acb35a2
CCCS20A15 (Part 2) UKHSA-Serco Contact Centre Contract Dated 16 February 2022 [DLA Redacted 18.03.2022](117496740.1) -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/18373275-b37c-4992-bd3d-83f3e270f329
CCCS20A15 Serco Call Off Award Letter
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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