Award

Provision of a Freedom of Information, SARs and Complaints System

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

13 Apr 2022 at 15:19

Award Notice
Summary of the contracting process

The procurement process involves Hampshire County Council, which is seeking suppliers for the "Provision of a Freedom of Information, SARs and Complaints System." This tender falls under the IT services industry category, specifically addressing needs related to the management of information requests. The procurement method is selective, proceeding through a call-off from an existing framework agreement. The tender period concluded on 21 March 2022, with the contract awarded on 22 March 2022 for a value of £175,000. The contract is set to commence on 31 March 2022 and will run until 30 March 2024. The location for delivery is in Winchester, England.

This tender presents substantial opportunities for SMEs that specialise in IT services, particularly those focused on software development and support solutions. Providers capable of offering a secure, automated system for managing Freedom of Information requests, SARs, and complaints would be well-suited to compete, given Hampshire County Council's requirement for a system that enhances compliance and reduces administrative burdens. The nature of this service also indicates potential for ongoing support and updates through the contract period, which could lead to further partnerships and business growth for the successful supplier.

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Notice Information

Notice Title

Provision of a Freedom of Information, SARs and Complaints System

Notice Description

Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually. Currently these requests are logged onto Access databases and spreadsheets. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests. HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required. The system needs to be configurable to follow HCC workflows for the administration of different types of information request. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/96066950-4095-4131-922b-847dd8ac566f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£175,000 £100K-£500K
Lots Value
Not specified
Awards Value
£175,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Apr 20223 years ago
Submission Deadline
21 Mar 2022Expired
Future Notice Date
Not specified
Award Date
22 Mar 20223 years ago
Contract Period
30 Mar 2022 - 30 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8ZB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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