Award

Anywhere 365 Contact Centre

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

18 Jun 2021 at 14:46

Summary of the contracting process

Leicestershire County Council has completed a tender for the "Anywhere 365 Contact Centre", which provides integrated contact centre capabilities with Skype for Business. The procurement, categorised under software packages and information systems, took place in the East Midlands, United Kingdom, with a contract value of £62,800. The tender process employed an open procurement method and concluded with the award on 27th May 2020, following a tender period concluding on 26th May 2020. The contract commenced on 28th May 2020 and will run until 28th May 2021.

This tender represents a significant opportunity for businesses in the software and information systems sector, particularly small and medium-sized enterprises (SMEs). Companies that specialise in developing integrated communication solutions or enhancing contact centre capabilities would be well-positioned to compete in future procurements. The buyer's focus on SMEs indicates an openness to innovative solutions from smaller suppliers, which can help grow their business in the public sector.

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Notice Title

Anywhere 365 Contact Centre

Notice Description

Anywhere365 provides the Council with Contact Centre capabilities, integrated into Skype for Businness allowing services to manage internal and external calls with the public.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-74c9e05d-40d0-4d0a-83cc-c7aa69033f0e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa6dc642-a1f1-4cd4-906d-48fa3c822c1c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£62,800 Under £100K
Lots Value
Not specified
Awards Value
£62,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jun 20214 years ago
Submission Deadline
26 May 2020Expired
Future Notice Date
Not specified
Award Date
26 May 20205 years ago
Contract Period
27 May 2020 - 28 May 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)

Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

MODALITY SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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