Tender

RBCS 2011 Contract Best Value Review

LONDON BOROUGH OF LAMBETH

This public procurement record has 2 releases in its history.

TenderAmendment

26 Nov 2020 at 09:50

Tender Notice
Tender

12 Nov 2020 at 11:03

Tender Notice
Summary of the contracting process

The London Borough of Lambeth is initiating the RBCS 2011 Contract Best Value Review, a significant procurement process aimed at evaluating the value and efficiency of an existing outsourced contract delivering essential services, including Council Tax, Business Rates, and benefits administration. The tender is currently at the active stage and follows an open procurement method, with the deadline for submissions set for 1st December 2020. Interested businesses should note that the contract period will commence on 11th December 2020 and last until 31st March 2021, with an estimated contract value between £30,000 and £50,000.

This tender presents a valuable opportunity for businesses in the contract administration sector, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in benchmarking, customer experience, and digital transformation services will be well-positioned to compete, supporting Lambeth Council's strategic programmes aimed at enhancing service delivery and efficiency. Engaging with this contract could contribute to significant business growth and establish long-term partnerships with local government entities.

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Notice Information

Notice Title

RBCS 2011 Contract Best Value Review

Notice Description

Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: * Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) * Lambeth Benefits service (initial contact only) * Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority. The contract is due a comprehensive Best Value review which we would like to be carried out via benchmarking of similar operations in similar organisations. The benchmarking needs to support the Council's transformation agenda which comprises two strategic programmes to respond to these challenges: * Total Resident Services Transformation * Customer Experience and Digital The vision of the Customer Experience and Digital programme is "We make access to all council services simple for all, ensure that we offer a quality customer-focused service end to end, and enable maximum self-service for those that can." Please see the attached documents for more information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-74f83890-5917-4038-9f8c-f2e92a0f1fc9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef301aea-61ba-4bc5-8193-d14ec161bbe7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79994000 - Contract administration services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Nov 20205 years ago
Submission Deadline
1 Dec 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Dec 2020 - 31 Mar 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LAMBETH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW2 1RW
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London
Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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