Award

GB-Sheffield: Customer Experience Contact Centre

BRITISH BUSINESS BANK PLC

This public procurement record has 1 release in its history.

Award

01 Dec 2025 at 14:30

Award Notice
Summary of the contracting process

The British Business Bank PLC, a development bank owned by the UK government, has completed the procurement process for a "Customer Experience Contact Centre" project. This falls under the telecommunications system industry category—specifically focusing on omnichannel and HUB telephony systems. The project will be located in Yorkshire and the Humber, UK. The procurement stage is marked as "Award," indicating that the contract has been awarded to Vonage Business Limited, who will deliver the service from 1st February 2026 to 31st January 2029. The award was published on 1st December 2025, following the initial tender period which ended on 29th September 2025.

This contract presents significant opportunities for businesses specialising in telecommunications systems and services. Companies with expertise in setting up efficient contact centres and handling large-scale telecom projects would find this opportunity particularly advantageous. While the contract has been awarded to a large supplier, firms within the telecommunications sector can benefit from understanding the procurement process and potentially positioning themselves for subcontracting opportunities or future tenders. The value of the contract amounts to £92,940, which underscores the potential for business growth by engaging in similar projects.

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Notice Information

Notice Title

GB-Sheffield: Customer Experience Contact Centre

Notice Description

Customer Experience Contact Centre Omnichannel and SUL HUB Telephony Additional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

32510000 - Wireless telecommunications system

32524000 - Telecommunications system

Notice Value(s)

Tender Value
£92,940 Under £100K
Lots Value
Not specified
Awards Value
£92,940 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Dec 20252 months ago
Submission Deadline
28 Sep 2025Expired
Future Notice Date
Not specified
Award Date
27 Nov 20252 months ago
Contract Period
1 Feb 2026 - 31 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH BUSINESS BANK PLC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2GQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

VONAGE BUSINESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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