Award

Provision of Specialist Telephony Training

DVLA - DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

31 Jan 2023 at 14:57

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) has awarded a contract for the provision of Specialist Telephony Training to Mitel Networks Limited. The contract is valued at GBP 56,400 and has a duration from January 18, 2023, to January 17, 2026. The procurement method used was a direct single tender action (below threshold). The training will take place in Swansea, Wales, with an end date for the tender submission period set for December 16, 2022.

This opportunity presents businesses in the specialist training services sector with a chance to provide MiVoice Telephony Training to DVLA telephony engineers. Companies with expertise in delivering technical training related to MiVoice Business Systems are well-suited to compete. The contract period spanning over three years offers stability and a steady revenue stream for the selected supplier. Businesses looking to develop long-term relationships with public sector organisations can benefit from participating in this training service procurement process.

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Notice Information

Notice Title

Provision of Specialist Telephony Training

Notice Description

Description of Requirement: (along with any interdependencies and business criticality): DVLA has entered into a minimum of a 5 year contract with Wavenet with the Mitel components providing the core part back office element. ITS have an ongoing requirement to build and develop the technical capability of their staff to ensure the service is maintained and supported fully during this period. This requirement is for a flexible 3-year call-off contract for MiVoice Telephony Training, which is essential to ensure DVLA telephony engineers have all the required skills to install, configure, maintain and troubleshoot a MiVoice Business System. ITS Training Team will liaise with the supplier and Business area to review the availability of training and manage bookings for delegates individually. The Supplier must allocate an Account Manager, who should be available as the first point of contact (for booking courses and contract service reviews). Individual training requirements will be identified prior to booking delegates onto courses, ensuring individuals meet the required prerequisites and undertake the most appropriate training events. This requirement is based on up to 8 delegates requiring training each year, depending on staffing levels, recruitment, skills, etc. - Year 1 & 2: Intermediate (up to 8 delegates per year) o 5-day MiVoice Business Core Installation & Maintenance training leading to certification o MiCollab Self-Study Advanced (up to 8 delegates per year) o 4-day MiVoice Business Networking Clustering & Resiliency Installation & Maintenance training leading to certification o MiCollab Self-Study - Year 3: Wrap up & New starters o Any additional training sessions required to complete the training and achieve Certification will be discussed with delegates and agreed between the ITS Training Team and the Account Manager. o Discussions will be held with new members of staff who need to undergo Intermediate and/or Advanced training as part of t

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7623c6d8-12a6-4fab-9d1c-1ea398d56789
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4686bf8d-c722-4148-a27d-2da66bed9c45
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80510000 - Specialist training services

Notice Value(s)

Tender Value
£75,200 Under £100K
Lots Value
Not specified
Awards Value
£56,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20233 years ago
Submission Deadline
16 Dec 2022Expired
Future Notice Date
Not specified
Award Date
31 Jan 20233 years ago
Contract Period
18 Jan 2023 - 17 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

MITEL NETWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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