Notice Information
Notice Title
Provision of Contact Centre Assessor
Notice Description
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Single tender action (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72225000 - System quality assurance assessment and review services
Notice Value(s)
- Tender Value
- £15,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £15,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Oct 20196 years ago
- Submission Deadline
- 19 Sep 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 8 Oct 20196 years ago
- Contract Period
- 13 Oct 2019 - 13 Oct 2022 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DRIVER & VEHICLE LICENSING AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SWANSEA
- Postcode
- SA6 7JL
- Post Town
- Swansea
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL4 Mid and South West Wales
- Small Region (ITL 3)
- TLL43 Swansea
- Delivery Location
- TLL Wales
-
- Local Authority
- Swansea
- Electoral Ward
- Mynydd-bach
- Westminster Constituency
- Swansea West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a
17th October 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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