Tender

Call Centre Solution

SOUTHERN HOUSING

This public procurement record has 1 release in its history.

Tender

19 Oct 2023 at 16:45

Tender Notice
Summary of the contracting process

The buying organisation Southern Housing has initiated a tender process for a Call Centre Solution in the services industry category. The procurement stage is currently active, with a tender period ending on 21st November 2023 and a contract period starting on 2nd December 2024 and ending on 1st December 2029. The location for delivery includes the South East and London regions in the United Kingdom.

This tender for a cloud omni-channel contact centre solution by Southern Housing presents opportunities for businesses, especially those in the telecommunications services sector. With a focus on seamless customer and colleague experiences, businesses that specialise in advanced and future-facing communication technologies would be well-suited to compete. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the suitability preference indicated in the procurement details.

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Notice Information

Notice Title

Call Centre Solution

Notice Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a219aa17-c5bc-4c14-a5ff-b8a18cf382d4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20232 years ago
Submission Deadline
21 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Dec 2024 - 1 Dec 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHERN HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1M 5LA
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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