Award

Cambridge City Council - Tenant Perception Survey

CAMBRIDGE CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

22 Jul 2024 at 13:51

Award Notice
Tender

06 Oct 2023 at 14:09

Tender Notice
Summary of the contracting process

Cambridge City Council is seeking a company to conduct tenant perception surveys over a three-year period, covering various regions within England. This initiative focuses on collating Tenant Satisfaction Measures (TSMs) for all tenants in the first two years (2023/24 and 2024/25) and conducting a more in-depth survey in the third year (2025/26). The project falls under the survey services industry category with procurement activities currently in the award stage. The contract, valued at £75,000, will run from 2 January 2024 to 1 January 2027. The process employed was an open procedure, with Cambridge City Council acting as the buying organisation.

This tender represents a significant opportunity for businesses specialising in survey services, customer satisfaction surveys, and customer survey services. Companies capable of managing multi-channel survey responses (postal, telephone, text message, and online) and offering reasonable adjustments for language barriers or disabilities are well-suited for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly encouraged to compete, given the council's openness to diverse suppliers. The successful execution of these surveys can enhance business credibility and provide unique data analysis opportunities within the regulated housing sector.

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Notice Information

Notice Title

Cambridge City Council - Tenant Perception Survey

Notice Description

Cambridge City Council requires a company to design and carry out tenant perception surveys to collate its Tenant Satisfaction Measures (TSMs) in Years 1 and 2 (2023/24 and 2024/25) and then a more in-depth survey in Year 3 (2025/26). Residents should be able to respond to the survey by post, telephone, text message, and online. Reasonable adjustments should be made where residents are unable to respond by the provided methods, for example language barrier or disability. The three surveys required are: * Year 1 (2023/24) - TSMs for all tenants * Year 2 (2024/25) - TSMs for all tenants * Year 3 (2025/26) - In-depth survey for all residents (tenants and leaseholders) Breakdown of residents as of August 2023: * General needs tenants - 6790 * Sheltered housing tenants - 513 * Shared Ownership - 86 * Leaseholders - 1184 To comply with the Regulator of Social Housing's (RSH) proposed Code of Practice, the survey results should be able to be filtered by: * Specific property types such as general housing or housing for older people * Geographical areas such as specific streets and/or wards * Specific tenant groups such as tenants who share protected characteristics The last tenant and leaseholder satisfaction survey took place in winter 2022, where we asked residents the TSMs for the first time, however this data will be out of date for the summer 2024 submission. With the new survey, we aim to gather information and data to comply with the RSH proposed Consumer Standards, particularly the Transparency, Influence and Accountability Standard, to improve openness with our tenants and leaseholders. Address data will be provided by the council to the survey company, who will manage the logistics, posting and receipt of completed surveys - as well as help/support for residents who require assistance in completing their surveys. The survey company will collate all data and present it back to council in an agreed format that can be easily manipulated in-house and adapted for use with our own systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-77312641-2ef0-451c-8106-a64f0bf1c7da
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/49e3f811-1a59-4517-a52d-57efc48caad9
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20241 years ago
Submission Deadline
6 Nov 2023Expired
Future Notice Date
Not specified
Award Date
13 Dec 20232 years ago
Contract Period
2 Jan 2024 - 1 Jan 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGE CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGE
Postcode
CB2 3QJ
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Cambridge
Electoral Ward
Market
Westminster Constituency
Cambridge

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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