Award

Front Office Counter Services (FOCS) Contract

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

28 Jun 2023 at 09:22

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) has awarded the Front Office Counter Services (FOCS) Contract to Post Office LTD. The contract involves providing customer services and has a total value of £11,038,394.76. The procurement method used was selective, specifically calling off from a framework agreement. The contract period spans from April 1, 2023, to March 31, 2024.

This tender opportunity can be beneficial for businesses offering customer service solutions. The DVLA's requirement for front office counter services presents an opportunity for large-scale service providers to compete. The procurement process has now reached the award stage, with Post Office LTD being the active supplier for the contract. Interested parties should consider aligning their service offerings with the contract requirements set by the DVLA.

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Notice Information

Notice Title

Front Office Counter Services (FOCS) Contract

Notice Description

The purpose of this Contract is to provide Front Office Counter Services (FOCS) by Post Office Limited (POL) on behalf of the DVLA. A 1 year extension to this contract has been awarded and the contract end date is now 31.03.2024

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/46bcad56-e0fa-466a-81d7-ba495ded25f4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£11,038,394 £10M-£100M
Lots Value
Not specified
Awards Value
£11,038,394 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jun 20232 years ago
Submission Deadline
31 Mar 2023Expired
Future Notice Date
Not specified
Award Date
31 Mar 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

POST OFFICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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