Award

Provision of Institute of Customer Services (ICS) Report

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 2 releases in its history.

AwardUpdate

16 Apr 2020 at 08:44

Award

02 Apr 2019 at 10:54

Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) has concluded a tender process for the "Provision of Institute of Customer Services (ICS) Report," classified under market and economic research. This contract, valued at £22,500, was initiated on 6th September 2018 and originally set to expire on 5th September 2019, with the provision for up to two additional one-year extensions, which have both been exercised. The tender was executed through a direct procurement method, specifically a single tender action, and the contract was completed as of 5th September 2021.

This contract offers a significant opportunity for businesses specializing in market analysis and customer service insights, particularly those capable of delivering bespoke research tailored to government agencies. Companies with expertise in polling, statistics, and service evaluation, along with a strong understanding of public sector needs, would be particularly positioned to compete effectively for similar contracts in the future.

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Notice Title

Provision of Institute of Customer Services (ICS) Report

Notice Description

The provision of bespoke analysis from the UKCSI research to cover DVLA service. Additional information: The period of the contract : one (1) year, with the option to extend for a further two (2), one (1) year periods (1 + 1 + 1), commencing on 6th September 2018 and expiring on 5th September 2019. Value PS7,500 First 1 year extension taken up value PS7,500 Second 1 year extension taken up value PS7,500

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£22,500 Under £100K
Lots Value
Not specified
Awards Value
£22,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Apr 20205 years ago
Submission Deadline
31 Aug 2018Expired
Future Notice Date
Not specified
Award Date
4 Sep 20187 years ago
Contract Period
5 Sep 2018 - 5 Sep 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified

Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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