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PAN3296 - Telephone Interpretation Services

Leicester City Council

This public procurement record has 1 release in its history.

Award

12 Aug 2026 at 14:07

Award Notice
Summary of the contracting process

Leicester City Council procured telephone interpretation services for delivery in the East Midlands. The requirement covers remote interpretation provided by telephone, supporting the council’s communication with people who use languages other than English. It is a language services contract within the wider translation and interpretation market. The procurement was made as a call-off and direct award against ESPO 402_24 Language Services, Lot 4a, Remote Interpretation Services – Telephone. Leicester City Council is the buying organisation. The service is therefore relevant to language service providers with an established telephone interpretation operation, suitable systems for handling remote calls and the ability to support public-sector users across the council’s delivery area. The opportunity was identified as suitable for small and medium-sized enterprises and was not reserved for voluntary, community or social enterprises.

The procurement has been completed and awarded. Leicester City Council awarded the contract to Language Line Ltd on 31 July 2026. The awarded value is £300,000. The contract period runs from 1 August 2026 to 31 July 2030. Tender submissions were due by 10 July 2026 at 12:00 noon. The route was a call-off and direct award against ESPO 402_24 Language Services, Lot 4a, Remote Interpretation Services – Telephone, rather than a standalone open competition. The procurement category is services. The selected supplier is Language Line Ltd. The process therefore records an established framework-based purchase of telephone interpretation services by Leicester City Council, with the award made for a four-year contract period.

For a supplier that did not win this procurement, the award demonstrates sustained council demand for remote telephone interpretation over a substantial contract period. A credible competitor for a future requirement would need a dependable telephone interpretation service, the operational capacity to handle public-sector call volumes and access to the relevant ESPO language-services route or an equivalent compliant procurement route. The successful supplier is a large organisation, indicating that scale, resilience and established delivery arrangements were commercially relevant in this purchase. Smaller providers may still be well placed where they can demonstrate reliable call handling, broad language coverage, service continuity and public-sector performance. Businesses specialising in telephone rather than face-to-face interpretation are the clearest fit for this requirement and buyer.

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Notice Information

Notice Title

PAN3296 - Telephone Interpretation Services

Notice Description

PAN3296 - Telephone Interpretation Services Call off, direct award against ESPO 402_24 Language Services, Lot 4a Remote Interpretation Services - Telephone

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ce9234c-239d-44d5-ba31-15daed358c5d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79530000 - Translation services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
10 Jul 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

Language Line Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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