Award

Independent Phone Line for Consumer PPM Experiences

OFGEM

This public procurement record has 1 release in its history.

Award

11 May 2023 at 16:45

Award Notice
Summary of the contracting process

The procurement process for the contracting of an "Independent Phone Line for Consumer PPM Experiences" was initiated by Ofgem, a regulatory body based in London, England. The contract falls under the industry category of Telecommunications network services. The tender, carried out through an open procedure, had a tender period ending on 1st January 2023 and a contract period spanning from 23rd March 2023 to 18th May 2023. The aim was to set up a phone line alongside a webform to support consumers, particularly vulnerable ones, in sharing their PPM installation experiences.

This tender presents an opportunity for businesses specializing in telecommunications network services, communications network, and telecommunications facilities to engage. Small and medium-sized enterprises (SMEs) would find this tender particularly suited for their competencies. By participating in this procurement process, businesses can contribute to ensuring that vulnerable consumers have accessible avenues to share their feedback and experiences regarding PPM installations, aligning with Ofgem's aim of inclusivity and support.

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Notice Information

Notice Title

Independent Phone Line for Consumer PPM Experiences

Notice Description

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d7a639c8-fb90-406b-8b3a-920e015b82ca
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412000 - Communications network

32412100 - Telecommunications network

32523000 - Telecommunications facilities

Notice Value(s)

Tender Value
£45,191 Under £100K
Lots Value
Not specified
Awards Value
£45,191 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 May 20232 years ago
Submission Deadline
1 Jan 2023Expired
Future Notice Date
Not specified
Award Date
23 Mar 20232 years ago
Contract Period
23 Mar 2023 - 18 May 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFGEM
Contact Name
Lynsey Gordon
Contact Email
procurement2@ofgem.gov.uk
Contact Phone
+44 2079017000

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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