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Call-Off : Highways Fault Reporting and Case Management System

Lincolnshire County Council

This public procurement record has 1 release in its history.

Award

07 Aug 2026 at 10:51

Award Notice
Summary of the contracting process

Lincolnshire County Council procured a highways fault reporting and case management system as a software service. The requirement covers supplying, configuring, implementing, supporting, maintaining and repairing software used to report and manage highways faults. It also includes related software development, consultancy, reproduction and software supply services. The system is intended for the council’s highways operations, with delivery in Lincolnshire, including the council’s offices in Lincoln. This is a public-sector digital service requirement rather than a highways construction contract: relevant suppliers are those providing case-management platforms, reporting tools or associated implementation and support services for local authorities and other organisations managing infrastructure faults.

The procurement has been awarded and the tender is complete. Lincolnshire County Council used a selective call-off from a framework agreement, specifically G-Cloud 14. The contract was awarded to SocietyWorks Ltd on 3 August 2026 for £156,400, inclusive of the stated currency, with a contract period from 20 August 2026 to 19 August 2030. The tender submission deadline was 31 July 2026 at 10:17. The requirement was classified as software-related services, with supporting classifications covering software support, development, implementation, configuration, consultancy, maintenance, repair and supply. The procurement was categorised as services and identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

This award demonstrates an established requirement from Lincolnshire County Council for a supported digital system that handles highways fault reporting and case management over a multi-year service period. A credible future competitor would need a dependable software platform for recording, allocating, tracking and resolving infrastructure faults, together with the ability to configure it around council workflows. Relevant strengths include local-government or highways-sector experience, robust implementation and data migration capability, responsive technical support, software maintenance and repair, and a clear development route for changing operational needs. Suppliers should be able to provide consultancy as well as a managed software service, and smaller businesses and voluntary, community or social enterprises were considered suitable for this type of requirement.

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Notice Information

Notice Title

Call-Off : Highways Fault Reporting and Case Management System

Notice Description

G-Cloud 14 Call-Off Contract for the Provision of a Highways Fault Reporting and Case Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0475096-9042-4c34-89db-bf74a7e6abc0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

72261000 - Software support services

72262000 - Software development services

72263000 - Software implementation services

72264000 - Software reproduction services

72265000 - Software configuration services

72266000 - Software consultancy services

72267000 - Software maintenance and repair services

72267100 - Maintenance of information technology software

72267200 - Repair of information technology software

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£156,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
31 Jul 2026Expired
Future Notice Date
Not specified
Award Date
3 Aug 20263 weeks ago
Contract Period
20 Aug 2026 - 19 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lincolnshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1YL
Postcode Area
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

mySociety

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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