Tender

Provision of an Independent Complaints Adjudication Service for OFSTED

SKILLS FUNDING AGENCY

This public procurement record has 1 release in its history.

Tender

23 Aug 2017 at 13:16

Tender Notice
Summary of the contracting process

The Skills Funding Agency is seeking proposals for the "Provision of an Independent Complaints Adjudication Service for OFSTED". This procurement falls within the services industry category, specifically focusing on business services related to law, marketing, consulting, recruitment, printing, and security. The procurement process is currently active, and the tender submission period is set to end on 28 September 2017. The total contract value is £100,000, with the contract anticipated to commence on 1 January 2018 and run until 31 December 2020. The opportunity provides a chance for suppliers across various delivery addresses, including the United Kingdom and overseas territories, to engage in this independent service offering.

This tender presents significant opportunities for businesses specialising in independent adjudication services, legal consulting, or complaint management. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) may particularly benefit from this procurement, given the emphasis on their participation. Suppliers with expertise in handling complaints and providing impartial findings will find this tender aligned with their service offerings, potentially positioning them for growth in a sector that values accountability and transparency in public services.

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Notice Information

Notice Title

Provision of an Independent Complaints Adjudication Service for OFSTED

Notice Description

The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted. Additional information: This ITT will be published via Bravo e-tendering portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5bd3098f-48e0-4ec0-a026-9efecb32749e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Aug 20178 years ago
Submission Deadline
28 Sep 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2018 - 31 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SKILLS FUNDING AGENCY
Contact Name
Not specified
Contact Email
sourcing.help@education.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
CV1 2WT
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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