Award

Multi-model research methods platform for User Research

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

28 Oct 2024 at 13:55

Award Notice
Summary of the contracting process

The procurement process for the "Multi-model research methods platform for User Research" initiated by H M Revenue & Customs (HMRC) has reached the award stage. This tender falls under the IT services category, including consulting, software development, Internet, and support. The selected procurement method is a call-off from a framework agreement. The contract period spans from 16th September 2024 to 15th September 2025, with a value of GBP 114,680.50. The location for delivery is London, with the postal code SW1A 2BQ. The tender period ended on 19th August 2024, and the final award was made to USERZOOM LIMITED on 28th September 2024.

This tender presents a significant opportunity for businesses specialising in multi-model research tools, particularly those who can offer advanced research methodologies and an integrated research insights management system. Small and medium-sized enterprises (SMEs) are especially well-suited to compete, given the procurement's suitability criteria. Engaging with this contract would allow businesses to scale their research operations, centralise data insights, and collaborate more effectively on user experience projects, fostering substantial growth and development opportunities within the IT services sector.

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Notice Information

Notice Title

Multi-model research methods platform for User Research

Notice Description

HMRC need a tool with a variety of methodologies, including; card sorting, tree testing, 1:1 research, usability testing, unmoderated sessions, click testing, surveys and live intercepts. The tool should have an advanced capability, which allows multiple methodologies to be integrated into a project. The tool should have implemented a research insights management system that can help scale research, centralise, share and collaborate on experience insights data gathered from multiple studies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c116da7b-fea1-47f0-8213-86e002072664
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£114,680 £100K-£500K
Lots Value
Not specified
Awards Value
£114,680 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20241 years ago
Submission Deadline
19 Aug 2024Expired
Future Notice Date
Not specified
Award Date
27 Sep 20241 years ago
Contract Period
15 Sep 2024 - 15 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Dilfraz Afzal
Contact Email
dilfraz.afzal@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

USERZOOM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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