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Overseas Debt Collection

Student Loans Company

This public procurement record has 1 release in its history.

Tender

24 Aug 2026 at 15:50

Tender Notice
Summary of the contracting process

The Student Loans Company sought overseas debt collection services from a UK-based debt collection agency. The work involves contacting customers believed to be resident overseas, using inbound and outbound telephone calls, letters, email and SMS. The objectives are to collect income-contingent repayment debt and complete overseas financial verification application documentation to confirm customers’ current circumstances. The buyer is also interested in innovative contact strategies that increase the number and quality of successful customer contacts. This is a service contract for collection agency services, delivered in Scotland for the Student Loans Company. The opportunity is suitable for small and medium-sized enterprises, and requires a supplier able to manage customer communications and debt-related administration across overseas cases.

The procurement reached tender: the buyer invited offers through an open procedure. The tender submission deadline was 31 March 2019 at 00:00 UTC. The stated contract period was 1 April 2019 to 31 March 2024. The published value was £2,500,000 including the stated GBP currency. A subsequent modification extended the contract by three months, with a new termination date of 31 March 2026; the modification stated that the value did not change. The extension was intended to finalise transition to a new supplier and manage customers with existing payment arrangements, reducing the risk of those arrangements breaking down. The procurement is for one service requirement rather than a stated set of lots.

This opportunity suits a UK-based debt collection agency with the operational capacity to handle overseas customer accounts and maintain payment arrangements during supplier transition. Relevant suppliers will need reliable inbound and outbound telephony, written correspondence, email and SMS capability, together with processes for completing customer documentation and confirming individual circumstances. Experience in collecting income-contingent repayment debt would be directly relevant. The requirement also favours providers able to develop and test innovative contact approaches that improve the volume and quality of customer responses. SMEs are expressly considered suitable, so established specialist agencies and smaller technology-enabled collection providers may be well placed to compete, provided they can demonstrate dependable multichannel communications, effective case management and sufficient capacity for a sizeable public-sector debt portfolio.

How relevant is this notice?

Notice Information

Notice Title

Overseas Debt Collection

Notice Description

Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are *to collect ICR debt and/or *to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the contract for 3 months to finalise transition to the new supplier, new termination date 31/03/2026. No change in value Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: This is to manage customers with an existing payment arrangements to transition to SLC and reduce the risk of the arrangement breaking down.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb3e3c1a-6018-492f-90e0-86e1c60951dd
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20263 days ago
Submission Deadline
31 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2019 - 31 Mar 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Loans Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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