Tender

Customer Experience Platform Technologies

GEDLING BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

05 Nov 2024 at 13:18

Tender Notice
Summary of the contracting process

Gedling Borough Council has initiated a tender process titled "Customer Experience Platform Technologies," aimed at procuring components to develop a comprehensive Customer Experience Platform for enhancing its service delivery. This procurement, categorised under the industry of Customer Relation Management software development services, marks an active tender stage with key deadlines: the tender submission period ends on 10th December 2024 at 12:00 PM. The contract period is set to commence on 27th January 2025 and run through to 19th January 2030. Gedling Borough Council, located in Nottingham, United Kingdom, is conducting this open procedure which seeks to replace existing solutions, including the current website and in-house forms solution, across all council services.

This tender presents significant business growth opportunities, particularly for small and medium enterprises (SMEs) specialising in CRM software development and customer experience technologies. Businesses proficient in developing and integrating robust CRM platforms stand to benefit from a long-term engagement that spans five years. The open procedure allows fair competition, ensuring multiple suppliers can bid, which could enhance innovation and service quality. This opportunity is ideal for companies looking to expand their portfolio and engage with public sector projects that have substantial scope and strategic impact.

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Notice Information

Notice Title

Customer Experience Platform Technologies

Notice Description

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work. Additional information: The Authority is using the In-tend e-tendering portal to conduct the procurement process ('the e-Tendering Portal'). The e-Tendering Portal can be accessed. https://in-tendhost.co.uk/gedling/aspx/Home all communications (including submission of Tenders) should be carried out via the e-Tendering Portal. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7fefb3b-5d40-4ce8-94cf-53bd6a457f95
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20241 years ago
Submission Deadline
10 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Jan 2025 - 19 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GEDLING BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 6LU
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
Not specified
Local Authority
Gedling
Electoral Ward
Ernehale
Westminster Constituency
Gedling

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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