Tender

Requirements Gathering (CRM)

THE GROWTH COMPANY

This public procurement record has 3 releases in its history.

Tender

13 Oct 2022 at 10:27

Tender Notice
Tender

13 Oct 2022 at 07:48

Tender Notice
Tender

12 Oct 2022 at 15:47

Tender Notice
Summary of the contracting process

The Growth Company is seeking to introduce a new CRM product through a tender titled "Requirements Gathering (CRM)". The procurement falls under the services category with an estimated value of £50,000. The tender period ends on 28th October 2022, and the contract period spans from 8th November 2022 to 31st March 2023. The buying organisation is based in Manchester, North West, United Kingdom. The procurement process is currently in the "Tender" stage, and the objective is to gather requirements in two stages, with an emphasis on business analysis consultancy services.

This tender provides an opportunity for businesses involved in business analysis consultancy services, software consultancy services, and information technology requirements review services to compete. The successful supplier will collaborate with stakeholders to refine requirements for the new CRM product. The project aims to optimise outcomes for The Growth Company by implementing a more efficient system that caters to the needs of stakeholders. SMEs and VCSEs are considered suitable for this opportunity despite the procurement method being an open procedure below the threshold. Interested businesses must act promptly to meet the tender deadline and fulfil the requirements of the procurement stage.

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Notice Information

Notice Title

Requirements Gathering (CRM)

Notice Description

GC Business Growth Hub objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.) Robust gathering of requirements from all stakeholders is critical to the success of this project, to ensure that a) we procure the best software solution to meet our needs b) once delivered, colleagues and clients receive a slick and efficient system that allows their needs to be met with minimal effort c) funder requirements are met without unnecessary complexity of process We have chosen to outsource this activity to specialists rather than undertake the activity in-house. There are also several central stakeholders whose requirements need to be considered (marketing, contracts officers, compliance, BI, enquiries teams etc.). In addition, there are a range of different funded programmes whose current additional requirements need to be understood and assessed for whether they are expected to be necessary in the future. The engagement is to gather requirements from all relevant business areas, in 2 stages. 1. Initial mid-level requirements gathering (needed now to support with procurement of the most appropriate software solution; Dynamics is expected to be the preferred option) 2. Further fine detail requirements gathering and written specification (blue print) (needed to support the configuration and set up of the product once procured) Requirements need to be captured in such a way to detail the outcome to be achieved, not the method by which it is to be done. The expectation is not to simply recreate what we have in our existing CRM but to focus on essential end results. Rigor and check and challenge is to be applied to gain certainty that there is a definite need for complex requirements. Where these have been validated, robust rationales are to be documented. The successful supplier will run the relevant workshops with stakeholders to gather and refine requirements into a complete and clear set of user stories that can be used to build (configure) the end product. Product recommendations and configuration activity once procured are out of scope. Stakeholders will have been identified and grouped ready for initial workshops to take place. The following activity is required / expected: 1. Mid -level requirements gathering (expected timeframe: 4 weeks) 2. Fine detail requirements gathering (expected timeframe: 12 weeks)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2d8ded74-931b-4dd8-9db1-7cbc8c9188c4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72221000 - Business analysis consultancy services

72223000 - Information technology requirements review services

72266000 - Software consultancy services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20223 years ago
Submission Deadline
28 Oct 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Nov 2022 - 31 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GROWTH COMPANY
Contact Name
Nick Batty
Contact Email
nick.batty@growthco.uk
Contact Phone
0161 237 4044

Buyer Location

Locality
MANCHESTER
Postcode
M1 5JW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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