Award

Video Consultation Service - ServiceNow CRM Tool

NHS IMPROVEMENTS

This public procurement record has 1 release in its history.

Award

29 Sep 2020 at 19:14

Summary of the contracting process

NHS Improvements has completed a procurement process for the "Video Consultation Service - ServiceNow CRM Tool" aimed at enhancing the AttendAnywhere Video Consultation solution as part of its COVID-19 response. The contract is within the telecommunications industry, based in England, and was awarded on 16 July 2020 for a total value of £204,892. The contract period begins on 1 July 2020 and ends on 31 March 2021. The procurement method was a direct single tender action, classified as a service.

This tender presents a significant opportunity for SMEs, particularly those specialising in telecommunications or related service support, to engage with NHS Improvements. The awarded contract highlights the need for support functions in healthcare technology, making it particularly suited for companies providing technical support, training, or consultancy services. Businesses capable of delivering knowledge support via phone, email, and web platforms could thrive in this competitive space, leveraging the ongoing demand for digital communication solutions in healthcare.

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Notice Title

Video Consultation Service - ServiceNow CRM Tool

Notice Description

As part of the COVID19 response the Video Consultation Service Programme accelerated its delivery into live the AttendAnywhere Video Consultation solution. As part of this delivery there was a requirement for a support function to provide telephone, email and web knowledge support to clinicians using the service. Additional information: n/a

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef0302a9-5657-4f1a-9c02-00948740b9ea
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£204,892 £100K-£500K
Lots Value
Not specified
Awards Value
£204,892 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20205 years ago
Submission Deadline
29 Jun 2020Expired
Future Notice Date
Not specified
Award Date
15 Jul 20205 years ago
Contract Period
30 Jun 2020 - 31 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS IMPROVEMENTS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
133-155 WATERLOO RD, LAMBETH
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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