Award

Call Monitoring & Response Services for Assistive Technology Solutions (Telecare)

LUTON BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

21 Nov 2017 at 09:23

Award Notice
Tender

25 Aug 2017 at 07:40

Tender Notice
Summary of the contracting process

The Luton Borough Council is seeking tenders for the provision of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare), a service critical to supporting the elderly population in Luton, which has around 25,800 residents over the age of 65. The procurement process is currently in the Award stage, following an open procedure, with a total contract value of £210,000. The contract is set to commence on 9th October 2017 and will run until 26th August 2022. The tender period closed on 21st September 2017, and the services are categorised under Telephone-answering services and Call centre services, with delivery addresses including Luton and the wider UK.

This opportunity presents significant potential for businesses specialising in call centre operations, particularly those that cater to the needs of vulnerable populations or provide assistive technology services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to partake in this tender, given the emphasis on inclusivity in this procurement process. Companies that can deliver 24/7 monitoring and response capabilities, similar to the existing service provided by Welbeing, will be well-positioned to compete in this market.

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Notice Information

Notice Title

Call Monitoring & Response Services for Assistive Technology Solutions (Telecare)

Notice Description

The purpose of this document is to invite you to submit a tender in to meet the requirements of Luton Borough Council's Assistive Technology Solutions, for the supply of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare). Luton Borough Council is a unitary authority in the South of England covering the town of Luton, which is part of a wider conurbation including Dunstable and Houghton Regis. The population of Luton is 214,700 with approximately 25,800 of those being residents over the age of 65. Luton is ethnically diverse with less than half of the population identifying as "White British", while other groups including Indian, Pakistani, Bangladeshi, Eastern European, Caribbean and African groups make up the rest of the population. 79.4% of people living in Luton speak English. The other top languages spoken are Urdu: 4.4%, Polish: 4.1%, Bengali: 3.3%, Punjabi: 1.1%, Gujarati: 0.9%, Arabic: 0.5%, Other South Asian Languages: 0.4%, Lithuanian: 0.4%, and Tamil: 0.3%. Current Service The current Call Monitoring & Response Service is provided by Welbeing, out of the Eastbourne Call Monitoring Centre in East Sussex. The current service is operated 24/7 by Wellbeing staff. The delivery platform is the Tunstall PNC6 system backed by a Tunstall Response disaster recovery service. The current contract has reached the end of the initial period and is therefore to be retendered as per the conditions of the existing contract. Unless agreed otherwise, any contract awarded and subsequent order placed as a result of this exercise shall be subject to our Terms & Conditions included within document. Henceforth in this document, reference to "The Customer" means Luton Borough Council

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e044968f-f9b6-41da-96cc-2cce5c13f795
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£210,000 £100K-£500K
Lots Value
Not specified
Awards Value
£210,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20178 years ago
Submission Deadline
21 Sep 2017Expired
Future Notice Date
Not specified
Award Date
4 Oct 20178 years ago
Contract Period
8 Oct 2017 - 26 Aug 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LUTON BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 2BQ
Post Town
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

WEALDEN AND EASTBOURNE LIFELINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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