Award

Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

13 Aug 2025 at 08:05

Award Notice
Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for a medical software package titled "Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB." The procurement was conducted in the services industry category, with a specific focus on medical software, and took place within London, United Kingdom. This tender utilised a selective procurement method through a call-off from the CCS G-Cloud 14 Framework, with the contract awarded on 3rd March 2025 to eConsult Health Ltd. The contract begins on 1st April 2025 and extends until 31st March 2027, with an initial term of 12 months and an optional extension of another 12 months.

This procurement represents a significant opportunity for businesses specialising in medical software and digital healthcare solutions, particularly those classified as small and medium enterprises (SMEs). The project aims to modernise general practice via digital pathways capabilities, indicating a growing trend towards innovative healthcare service delivery models. Businesses that offer complementary digital health tools or have expertise in cloud-based software solutions would be well-suited to engage in future or related opportunities in this domain. The focus on online consultations and automated triage highlights the ongoing shift towards integrating technology into healthcare, providing significant potential for business growth in this area.

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Notice Information

Notice Title

Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB

Notice Description

The NHS England National Commercial and Procurement Hub supported NHS South West London ICB to place a new contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation tool. NHS South West London ICB's requirement is for a Manual Triage with Partial Automation Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd. The contract is awarded for an initial period of 12 months with the option to extend for a further up to 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7b840092-3f4b-422a-987d-0e31892509b0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48180000 - Medical software package

Notice Value(s)

Tender Value
£90,612 Under £100K
Lots Value
Not specified
Awards Value
£90,612 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20256 months ago
Submission Deadline
3 Mar 2025Expired
Future Notice Date
Not specified
Award Date
3 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Garry Mitchell
Contact Email
commercial.procurementhub@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW19 1RH
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI London
Local Authority
Merton
Electoral Ward
Wimbledon Town & Dundonald
Westminster Constituency
Wimbledon

Supplier Information

Number of Suppliers
1
Supplier Name

ECONSULT HEALTH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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