Tender

Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services

NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Tender

30 Nov 2018 at 16:45

Tender Notice
Summary of the contracting process

The NHS Arden and Greater East Midlands Commissioning Support Unit is initiating a tender for the "Administrative provision of an Integrated Healthcare Call Handling Service". This procurement is categorised under administrative healthcare services and is located within the Midlands and East of England. The procurement is currently in the open tender stage, with a deadline for submissions set for 4 January 2019. The agreement resulting from this process will commence on 1 April 2019 and run for three years, with a potential one-year extension option.

This tender presents significant opportunities for businesses specialising in healthcare communication services, particularly those capable of providing 24/7 call handling solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-suited to compete, as the contracting authority is seeking qualified providers to support critical healthcare transport and retrieval services. Engaging in this contract could bolster business growth in the healthcare sector by aligning with the demand for efficient, high-quality service delivery.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services

Notice Description

NHS Arden and Greater East Midlands Commissioning Support Unit (NHS Arden and GEM CSU) on behalf of NHS England Specialised Commissioning (Midlands and East) are inviting suitably qualified providers capable of delivering a Call Handling Service to support telephonic communications relating to the delivery of health care services for units within the Midlands and East of England boundaries. The aim of the call handling service is to receive all requests for advice or transport relating to neonatal transport from CenTre (Central Newborn and Trent Perinatal Network), pediatric critical care from CoMET (Children's Medical Emergency Transport) or ECMO (Extracorporeal Membrane Oxygenation) patient transfers and/or retrievals to and from general hospitals to specialist treatment centres. The service will be available, 24 hours a day, 365 days a year to provide a call handling service to gain advice and/or transport for neonates, critically ill children and all patients requiring ECMO. The overarching objectives of the service will be: - To provide an expeditious "communications conduit" service that meets the quality specification for the management of all calls for neonatal transport/retrieval requests, pediatric transport/retrieval requests and calls regarding ECMO patients. - To record all calls received or made by the provider associated with supporting the delivery of services referenced above. - To provide activity information on calls managed as described within the information schedule. - Provide a supporting service to help individuals who require specialist care to get the right advice, first time and facilitate their onward journey. The call-handling service will also manage calls from other hospitals when they are related to the movement of a patient in or out of one of the hospitals and at times of increased activity nationally known as "surge". As a result of this procurement exercise an agreement will be established with the successful Bidder(s) for a period of 3 years [with the Commissioner having the option to extend the Contract for up to a further 1 year].

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ce12720d-86f3-4488-8327-1a5c7e454fe3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75122000 - Administrative healthcare services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Nov 20187 years ago
Submission Deadline
4 Jan 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE1 3QT
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
Not specified
Local Authority
Derby
Electoral Ward
Darley
Westminster Constituency
Derby North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561-2018-11-30T16:45:27Z",
    "date": "2018-11-30T16:45:27Z",
    "ocid": "ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "project_1064",
        "title": "Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services",
        "description": "NHS Arden and Greater East Midlands Commissioning Support Unit (NHS Arden and GEM CSU) on behalf of NHS England Specialised Commissioning (Midlands and East) are inviting suitably qualified providers capable of delivering a Call Handling Service to support telephonic communications relating to the delivery of health care services for units within the Midlands and East of England boundaries. The aim of the call handling service is to receive all requests for advice or transport relating to neonatal transport from CenTre (Central Newborn and Trent Perinatal Network), pediatric critical care from CoMET (Children's Medical Emergency Transport) or ECMO (Extracorporeal Membrane Oxygenation) patient transfers and/or retrievals to and from general hospitals to specialist treatment centres. The service will be available, 24 hours a day, 365 days a year to provide a call handling service to gain advice and/or transport for neonates, critically ill children and all patients requiring ECMO. The overarching objectives of the service will be: - To provide an expeditious \"communications conduit\" service that meets the quality specification for the management of all calls for neonatal transport/retrieval requests, pediatric transport/retrieval requests and calls regarding ECMO patients. - To record all calls received or made by the provider associated with supporting the delivery of services referenced above. - To provide activity information on calls managed as described within the information schedule. - Provide a supporting service to help individuals who require specialist care to get the right advice, first time and facilitate their onward journey. The call-handling service will also manage calls from other hospitals when they are related to the movement of a patient in or out of one of the hospitals and at times of increased activity nationally known as \"surge\". As a result of this procurement exercise an agreement will be established with the successful Bidder(s) for a period of 3 years [with the Commissioner having the option to extend the Contract for up to a further 1 year].",
        "datePublished": "2018-11-30T16:45:27Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "75122000",
            "description": "Administrative healthcare services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2019-01-04T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-04-01T00:00:00+01:00",
            "endDate": "2023-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/ce12720d-86f3-4488-8327-1a5c7e454fe3",
                "datePublished": "2018-11-30T16:45:27Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/r6ZG8u32",
            "name": "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT",
            "identifier": {
                "legalName": "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/r6ZG8u32"
            },
            "address": {
                "streetAddress": "Cardinal Square, 10 Nottingham Road",
                "locality": "Derby",
                "postalCode": "DE1 3QT",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Claire Pickard",
                "email": "claire.pickard@nhs.net"
            },
            "details": {
                "url": "https://ardengemcsu.bravosolution.co.uk/web/login.html"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/r6ZG8u32",
        "name": "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT"
    }
}