Award

FHICT021 supply/implement Unified Communcations & Contact Centre

FUTURES HOUSING GROUP

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The procurement process involves Futures Housing Group, seeking proposals for the project titled "FHICT021 supply/implement Unified Communications & Contact Centre." This initiative falls within the integrated telecommunications services category and is located in the East Midlands, United Kingdom. The procurement is currently in the award stage, with a contract value of £400,000. The contract period commenced on 1st September 2015 and will conclude on 31st August 2018. The deadline for tender submissions was 1st January 2015, and the awarded contract announcement was made on 10th June 2015.

This tender presents significant opportunities for businesses focused on telecommunications and technology solutions, especially those specialising in unified communications and contact centre systems. Companies that can provide integration of multiple communication channels such as voice, video, and messaging are ideally placed to compete. Additionally, small and medium-sized enterprises (SMEs) could particularly benefit, as the procurement process is suited to their capabilities, enabling them to enhance their client base and expand service offerings within the public sector.

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Notice Information

Notice Title

FHICT021 supply/implement Unified Communcations & Contact Centre

Notice Description

Futures Housing Group currently utilises Cisco Unified Communications Manager (CCUM) with IPFX. To enable strategic objectives relating to customer 'channel shift' and improved organisational communications a Unified Communications system with multi channel Contact Centre is required. The supplier must also provide services to take over supporting the organisations existing Cisco based LAN/WAN infrastructure (currently provided by the existing CCUM/IPFX incumbent). Organisational communication improvement via telephone, email, instant messaging, video and desktop sharing/collaboration is required, with customers benefitting from multiple communication channel options including telephone, email, SMS, Skype, web chat and video, being managed by our Customer Services Teams via a Contact Centre in a consistent manner at first point of contact. The UC and CC systems must work in a multi site environment supporting fixed (desk based), mobile, remote and flexible working team members using a range of devices. Existing ISDN based communications are to be replaced with SIP to enable efficiencies, rationalisation and improve organisational resilience and flexibility. Upgrade and/or replacement options for the existing CCUM and IPFX systems will be considered. Futures Housing Group has identified Microsoft Lync 2013 as a potential UC system and Aspect Unified IP and Enghouse EICC (formerly Zeacom) as potential CC solutions and is seeking proposals by Competitive Dialogue either based upon these systems or upon equal and approved alternatives meeting or exceeding the same capabilities

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c692929d-12d5-4cfd-b49a-f90712d9bfee
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64227000 - Integrated telecommunications services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
1 Jan 2015Expired
Future Notice Date
Not specified
Award Date
9 Jun 201510 years ago
Contract Period
31 Aug 2015 - 31 Aug 2018 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FUTURES HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE5 3RE
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Amber Valley
Electoral Ward
Crich & South Wingfield
Westminster Constituency
Amber Valley

Supplier Information

Number of Suppliers
1
Supplier Name

AMILLAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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