Award

Expert Service Partner NGCC (Build)

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

16 Nov 2021 at 15:08

Summary of the contracting process

The Department for Work and Pensions, located in Blackpool, England, has awarded a contract titled "Expert Service Partner NGCC (Build)" for the provision of contact centre design, implementation, testing, and assurance services. This award falls under the information technology services category, with a total contract value of £2,400,000. The contract period commenced on 23rd July 2021 and will conclude on 31st January 2023. The procurement was conducted through a selective method via a call-off from a framework agreement, signalling that the tender process has reached completion as of 16th November 2021.

This contract presents substantial opportunities for businesses within the information technology sector, especially those specialising in contact centre services or related areas. Small and medium-sized enterprises (SMEs) are encouraged to consider competing for similar tenders, given the stipulated suitability for SMEs within this procurement process. Engaging with such contracts can enable businesses to expand their service offerings, enhance visibility in the public sector, and foster growth through collaboration with a significant government department.

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Notice Title

Expert Service Partner NGCC (Build)

Notice Description

A contract has been awarded to Anana Ltd for the provision of contact centre design, implementation, testing and assurance services.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0e50899-4fdd-4783-b976-222df5a4bc40
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£2,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,400,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20214 years ago
Submission Deadline
10 Nov 2020Expired
Future Notice Date
Not specified
Award Date
22 Jul 20214 years ago
Contract Period
22 Jul 2021 - 31 Jan 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified

Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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