Award

LAA - Virtual Contact Centre 2021

MINISTRY OF JUSTICE.

This public procurement record has 1 release in its history.

Award

24 Jun 2021 at 17:42

Summary of the contracting process

The Ministry of Justice is seeking to procure ongoing support for the LAA Virtual Contact Centre as part of its transformation programme. This tender, titled "LAA - Virtual Contact Centre 2021," falls under the services category related to communication and telecommunication equipment. The procurement process has reached the Award stage, with the contract for the successful supplier, 8x8 UK Limited, officially awarded on 24 March 2021. The contract period is set to commence on 1 April 2021 and will conclude on 31 March 2022, with the total contract value amounting to £244,089. Notably, the end date for the tender period was 24 March 2021.

This contract presents a significant opportunity for businesses specialising in communication services, particularly those experienced in virtual contact centre solutions. Businesses that can effectively respond to the needs outlined by the Ministry of Justice and demonstrate capability in providing telecommunication services could find this to be an advantageous avenue for growth. Additionally, small and medium enterprises (SMEs) are encouraged to participate, as they may bring innovative solutions to the sector.

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Notice Title

LAA - Virtual Contact Centre 2021

Notice Description

LAA - Virtual Contract Centre - 2021 Provision of ongoing support of the LAA Virtual Contact Centre facility in support of the LAA transformation programme.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74594291-10c1-4b4c-918e-63a4b2db7e8c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£244,089 £100K-£500K
Lots Value
Not specified
Awards Value
£244,089 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20214 years ago
Submission Deadline
24 Mar 2021Expired
Future Notice Date
Not specified
Award Date
24 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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