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OOH Call Handling & Telecare Monitoring Service

Futures Housing Group

This public procurement record has 1 release in its history.

Award

23 Mar 2021 at 12:17

Award Notice
Summary of the contracting process

The procurement process entails the award of the "OOH Call Handling & Telecare Monitoring Service" tender by Futures Housing Group, based in Ripley, Derby, England. This tender falls under the "Call centre" services category and was completed on 1st July 2020, with a contract value of £384,000. The procurement method utilised was an open procedure, and the contract period extends until 30th June 2023. Although the tender is only relevant to Lots concerning out of hours call handling and telecare services, the opportunity for suppliers was available until the end of the tender period on 8th April 2020.

This contract offers significant opportunities for businesses in the telecare and call management sectors. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as they may possess the agility and innovation to meet the specific needs of Futures Housing Group. Companies providing similar services or those with experience in the social care and emergency response sectors would be well-suited to compete for any future contracts stemming from this procurement process.

How relevant is this notice?

Notice Information

Notice Title

OOH Call Handling & Telecare Monitoring Service

Notice Description

Futures Housing Group is looking to appoint a provider to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service for a period of 3 years with the option to extend for a further 2 years. This Tender has two Lots to consider as described below:Lot 1 Work Stream OOH & Call Monitoring ServiceLot 2 Work Stream Warden Call Monitoring Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£384,000 £100K-£500K
Lots Value
Not specified
Awards Value
£384,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20215 years ago
Submission Deadline
8 Apr 2020Expired
Future Notice Date
Not specified
Award Date
1 Jul 20206 years ago
Contract Period
1 Jul 2020 - 30 Jun 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Futures Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE5 3SW
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Amber Valley
Electoral Ward
Crich & South Wingfield
Westminster Constituency
Amber Valley

Supplier Information

Number of Suppliers
2
Supplier Names

Appello Careline Limited

Astraline (Johnnie Johnson Housing Trust) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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