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Telephony Maintenance and Support Renewal - Mitel

The Christie NHS Foundation Trust

This public procurement record has 1 release in its history.

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01 Oct 2026 at 15:04

Award Notice
Summary of the contracting process

The Christie NHS Foundation Trust procured a 12-month extension to maintenance and support for its existing on-premises Mitel telephone system. The work covers maintaining and supporting the Trust’s installed telephony equipment, rather than supplying a new system. The buyer is based on Wilmslow Road in Manchester, and the service relates to the Trust’s existing system there. This is a specialist telecommunications maintenance service for an NHS organisation, suited to providers able to support Mitel telephony infrastructure. The requirement is focused on continuity of service for equipment already in use, rather than a wider communications transformation or a general IT support contract.

The procurement is complete and was awarded to NG Bailey IT Services Limited on 22 August 2026. The award value is £73,721.39. The 12-month contract period runs from 24 August 2026 to 23 August 2027. The Trust used a selective process through a call-off from a framework agreement. The original submission deadline was 20 August 2026 at 12:00. The requirement was treated as a single service and the opportunity was not identified as suitable for small and medium-sized enterprises or voluntary, community and social enterprises. The awarded supplier is responsible for maintaining and supporting the Trust’s existing on-premises Mitel telephony system during the extension period.

The award demonstrates demand from The Christie NHS Foundation Trust for continued support of its installed Mitel telephony estate, at a scale suited to a focused maintenance and support service rather than a major system replacement. A credible competitor for this requirement would need practical expertise maintaining Mitel on-premises telephony, the capacity to provide reliable ongoing support, and experience sustaining an operational communications system in a healthcare organisation. The buyer used a framework call-off route, so suppliers seeking comparable work would need access to an appropriate framework and the ability to compete through its call-off process. The work is narrowly centred on the Trust’s existing telephony platform; capabilities in unrelated IT services would not by themselves demonstrate a fit.

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Notice Information

Notice Title

Telephony Maintenance and Support Renewal - Mitel

Notice Description

12-month extension with NG Bailey IT Services Limited for the maintenance and support of the Trust's existing on-premise Mitel telephony system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0fdab80e-07cf-4beb-bd1a-8bd3a7f7cacc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334100 - Repair and maintenance services of line telephony equipment

Notice Value(s)

Tender Value
£73,721 Under £100K
Lots Value
Not specified
Awards Value
£73,721 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Aug 20261 months ago
Contract Period
24 Aug 2026 - 23 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Christie NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M20 4BX
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Withington
Westminster Constituency
Manchester Withington

Supplier Information

Number of Suppliers
1
Supplier Name

NG BAILEY IT SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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