Notice Information
Notice Title
Customer Relationship Programme
Notice Description
Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342310 - Customer survey services
Notice Value(s)
- Tender Value
- £198,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £170,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jul 20196 years ago
- Submission Deadline
- 1 Jan 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 15 Jul 20196 years ago
- Contract Period
- 15 Jul 2019 - 15 Jul 2022 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FUTURES HOUSING GROUP
- Contact Name
- Lorna Baker
- Contact Email
- procurementteam@fututureshg.co.uk
- Contact Phone
- +44 8450948361
Buyer Location
- Locality
- DERBY
- Postcode
- DE5 3RE
- Post Town
- Derby
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF1 Derbyshire and Nottinghamshire
- Small Region (ITL 3)
- TLF13 South and West Derbyshire
- Delivery Location
- TLF East Midlands (England)
-
- Local Authority
- Amber Valley
- Electoral Ward
- Crich & South Wingfield
- Westminster Constituency
- Amber Valley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd
16th July 2019 - Awarded contract notice on Contracts Finder -
https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL157688
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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