Tender

Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys

WEST NORTHAMPTONSHIRE COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

07 Jul 2023 at 08:02

Tender Notice
Tender

07 Jul 2023 at 08:02

Tender Notice
Summary of the contracting process

The West Northamptonshire Council has initiated a tender for the project titled "Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys" in the works category. The tender involves surveying services with a focus on tenant satisfaction measures and service improvement. The procurement method is an open procedure above the threshold. The tender period ends on 2nd August 2023, with the contract period scheduled from 11th August 2023 to 10th August 2028, providing an opportunity for businesses to participate.

This tender by the West Northamptonshire Council presents an opportunity for businesses specializing in surveying services to engage in a project aimed at enhancing tenant satisfaction and service quality assessments. Small and medium-sized enterprises (SMEs) are well-suited to compete in this procurement process. Being actively involved in this tender can lead to business growth through establishing partnerships with the council and contributing towards improving public service offerings in the region.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys

Notice Description

Part 1- Tenant Satisfaction Measures Survey- Aims and Objectives The Survey Company will be required to carry out tenant satisfaction surveys that meet the Regulator of Social Housing Tenant Satisfaction full technical specification requirements as published on the Gov.Uk website-www.gov.uk/government/publications/tenant-satisfaction-measures-standard The overall aim of the survey is to produce results which are compliant with the RSH TSM technical requirements and to provide NPH with information that: o Identifies what is important to our tenants in the service that they receive from us; o Measures levels of satisfaction with the aspects of our service that tenants have told us are important; o Provides research findings that are actionable to deliver improvements; and o Benchmarks customer satisfaction Survey design and questions - Questions- Sample question set ( final set to be agreed with survey Company) with total proposed numbers attached Appendix 22. Please quote based on current proposed set and specify cost for additional open, yes/no and satisfaction level based questions. NPH will work with the survey company to design the survey question set for flow, length and sign off. In addition to the RSH TSM prescribed core question set, we would like the ability to ask additional probing questions. Question focus and wording may be changed between reporting periods, based on survey company guidance, to explore trends of dissatisfaction in more detail. Survey company will be asked to advise on future possible probe areas based on results obtained. Survey method(s) - NPH would like the survey to be delivered by telephone by default but will seek the survey companies' advice on best practice to maximise participation and ensure barriers to access to taking part are removed. Alternative survey methods to accommodate this should be specified/recommended and costed separately if necessary. Survey frequency- The survey company will be required to comply with the RSH technical requirements as detailed above which specify the minimum sample, profile and reporting deadline requirements to be achieved within the reporting year (start April- end March). However, NPH would like the surveys to be carried out evenly throughout the survey year and reporting received quarterly through the year. Year 1, 2023-24 surveys, due to being half way through the year, will need to be completed between the contract start date and end of March 2024. Please state whether you have capacity to deliver in this timescale and how you will ensure the sample is achieved by the deadline. Survey reporting and results- As stated, NPH requires formal quarterly reporting that must include a written analysis report, that includes question results, analysis to include any technical RSH specification requirements in addition to cross breaks for, sex, length of tenure, receipt of Housing benefit, self-declared vulnera... Additional information: Please email NPHprocurement@nph.org.uk Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71355000 - Surveying services

79311000 - Survey services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20232 years ago
Submission Deadline
2 Aug 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Aug 2023 - 10 Aug 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTONSHIRE
Postcode
NN5 5JW
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
West Northamptonshire
Electoral Ward
Dallington Spencer
Westminster Constituency
Northampton North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7-2023-07-07T09:02:44+01:00",
    "date": "2023-07-07T09:02:44+01:00",
    "ocid": "ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-493-322-WNC00000322",
        "title": "Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys",
        "description": "Part 1- Tenant Satisfaction Measures Survey- Aims and Objectives The Survey Company will be required to carry out tenant satisfaction surveys that meet the Regulator of Social Housing Tenant Satisfaction full technical specification requirements as published on the Gov.Uk website-www.gov.uk/government/publications/tenant-satisfaction-measures-standard The overall aim of the survey is to produce results which are compliant with the RSH TSM technical requirements and to provide NPH with information that: o Identifies what is important to our tenants in the service that they receive from us; o Measures levels of satisfaction with the aspects of our service that tenants have told us are important; o Provides research findings that are actionable to deliver improvements; and o Benchmarks customer satisfaction Survey design and questions - Questions- Sample question set ( final set to be agreed with survey Company) with total proposed numbers attached Appendix 22. Please quote based on current proposed set and specify cost for additional open, yes/no and satisfaction level based questions. NPH will work with the survey company to design the survey question set for flow, length and sign off. In addition to the RSH TSM prescribed core question set, we would like the ability to ask additional probing questions. Question focus and wording may be changed between reporting periods, based on survey company guidance, to explore trends of dissatisfaction in more detail. Survey company will be asked to advise on future possible probe areas based on results obtained. Survey method(s) - NPH would like the survey to be delivered by telephone by default but will seek the survey companies' advice on best practice to maximise participation and ensure barriers to access to taking part are removed. Alternative survey methods to accommodate this should be specified/recommended and costed separately if necessary. Survey frequency- The survey company will be required to comply with the RSH technical requirements as detailed above which specify the minimum sample, profile and reporting deadline requirements to be achieved within the reporting year (start April- end March). However, NPH would like the surveys to be carried out evenly throughout the survey year and reporting received quarterly through the year. Year 1, 2023-24 surveys, due to being half way through the year, will need to be completed between the contract start date and end of March 2024. Please state whether you have capacity to deliver in this timescale and how you will ensure the sample is achieved by the deadline. Survey reporting and results- As stated, NPH requires formal quarterly reporting that must include a written analysis report, that includes question results, analysis to include any technical RSH specification requirements in addition to cross breaks for, sex, length of tenure, receipt of Housing benefit, self-declared vulnera... Additional information: Please email NPHprocurement@nph.org.uk Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-07-07T09:02:31+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "71355000",
            "description": "Surveying services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79311200",
                "description": "Survey conduction services"
            },
            {
                "scheme": "CPV",
                "id": "79311210",
                "description": "Telephone survey services"
            },
            {
                "scheme": "CPV",
                "id": "79311000",
                "description": "Survey services"
            },
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            },
            {
                "scheme": "CPV",
                "id": "79311300",
                "description": "Survey analysis services"
            },
            {
                "scheme": "CPV",
                "id": "79342310",
                "description": "Customer survey services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NN5 5JW"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "NN5 5JW"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-08-02T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-08-11T01:00:00+01:00",
            "endDate": "2028-08-10T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "works",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47",
                "datePublished": "2023-07-07T09:02:31+01:00",
                "format": "text/html",
                "language": "en",
                "dateModified": "2023-07-07T09:02:44+01:00"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/wnc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/Ghxe296B",
            "name": "West Northamptonshire Council",
            "identifier": {
                "legalName": "West Northamptonshire Council",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/Ghxe296B"
            },
            "address": {
                "streetAddress": "St James Mill Road, Northampton",
                "locality": "Northamptonshire",
                "postalCode": "NN5 5JW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Chloe Carter",
                "email": "chloe.carter@nph.org.uk",
                "telephone": "0300 330 7003"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/Ghxe296B",
        "name": "West Northamptonshire Council"
    }
}