Award

CCM Integrated Multi-Channel

D V L A

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The public procurement process detailed here was conducted by the Driver and Vehicle Licensing Agency (DVLA) in Swansea, Wales. The tender, titled "CCM Integrated Multi-Channel," involves the provision of 100 licences for access to the Salesforce Service Cloud and webchat system, aimed at supporting DVLA's development of a private beta webchat service. This procurement falls under the goods industry category, specifically related to software packages and information systems, with an open procedure methodology. The tender period concluded on 1 March 2016, with the contract commencement date set for 14 March 2016, and a contract duration until 13 March 2018. The total value of the tender was £249,984.

This opportunity presents significant potential for businesses in the software and IT services sector, particularly those specialising in cloud solutions and customer service technologies. Small and medium-sized enterprises (SMEs) can particularly benefit from this tender as it allows them to demonstrate their capabilities in providing innovative solutions. Competing organisations should ideally have experience with Salesforce products and a strong understanding of customer support systems, making them well-suited to address DVLA's technological needs.

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Notice Information

Notice Title

CCM Integrated Multi-Channel

Notice Description

These are 100 licences to provide access to the Salesforce Service Cloud system and webchat system to enable DVLA to continue development with private beta on webchat with full support from CEG back office team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4be487c-c371-4d4f-96f3-ff72fe1ed4f0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£249,984 £100K-£500K
Lots Value
Not specified
Awards Value
£249,984 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
1 Mar 2016Expired
Future Notice Date
Not specified
Award Date
1 Mar 20169 years ago
Contract Period
14 Mar 2016 - 13 Mar 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
D V L A
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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