Tender

Supply of customer feedback platform

FLAGSHIP HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

09 Nov 2018 at 07:37

Tender Notice
Summary of the contracting process

Flagship Housing Group is initiating a tender for the supply of a customer feedback platform, aimed at providing a real-time solution for collecting and analysing customer feedback. The tender is classified under information technology services and is set to take place in the East of England, United Kingdom. Key dates include the publication date of 9th November 2018 and the tender submission deadline at 23:59 on 11th December 2018. The contract is expected to commence on 1st March 2019, with a duration of one year and the possibility of three one-year extensions at the discretion of Flagship Group, using an open procurement method.

This tender represents a significant opportunity for businesses in the technology and customer experience sectors, particularly those that offer innovative solutions for data collection and analysis. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the agreement specifically lists them as suitable contenders. Companies with expertise in developing customer engagement platforms and analytics tools would find this contract particularly aligned with their services, potentially leading to fruitful partnerships and growth in client portfolio.

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Notice Information

Notice Title

Supply of customer feedback platform

Notice Description

Flagship Group invites you to submit Tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group's customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1st March 2019 for one year plus optional three extension periods of one year each at Flagship Group discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ec576c6f-3ee5-46c4-bd0b-2fcb1e6c3b5a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20187 years ago
Submission Deadline
11 Dec 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2019 - 29 Feb 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FLAGSHIP HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1PD
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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