Tender

TENDER FOR TENANT SATISFACTION MEASURES SURVEY

MELTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

22 Jul 2024 at 08:09

Tender Notice
Summary of the contracting process

Melton Borough Council is seeking proposals for the Tenant Satisfaction Measures Survey, aimed at evaluating the satisfaction of its tenants. The procurement process is currently at the tender stage and falls within the customer survey services industry category. The contract, valued at £80,000, will take place in England, starting from 16th September 2024 and ending on 15th September 2029. The open procedure (below threshold) is being followed, and the deadline for tender submission is 19th August 2024.

This tender presents a significant opportunity for businesses specialising in survey design, data analysis, and customer satisfaction measurement. SMEs and VCSEs are encouraged to apply, offering chances to demonstrate expertise in project management, fieldwork, and benchmarking. Companies capable of conducting mixed-method surveys and achieving regulatory compliance through comprehensive data collection and analysis will find this contract highly suitable for business growth and partnership with Melton Borough Council.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

TENDER FOR TENANT SATISFACTION MEASURES SURVEY

Notice Description

The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM). We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete: * Project management, survey design, data export, sampling, and exclusions * All Fieldwork in connection with completing the survey's * Weighting of results, reporting, benchmarking, and key driver analysis. The features of the regulatory survey include: * A mixed method survey to be carried out on behalf of MBC. * The survey could either be carried out mid-late September or on a quarterly basis throughout the year. * Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties. * The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC. https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7fe44b7f-cd0f-48d9-8cbf-21aaa0cbe4dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ecd7607-6728-42c8-bd6b-19b8b7ba43d3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20241 years ago
Submission Deadline
19 Aug 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Sep 2024 - 15 Sep 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MELTON BOROUGH COUNCIL
Contact Name
Tom Paling
Contact Email
tpaling@melton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MELTON MOWBRAY
Postcode
LE13 1GH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7fe44b7f-cd0f-48d9-8cbf-21aaa0cbe4dd-2024-07-22T09:09:11+01:00",
    "date": "2024-07-22T09:09:11+01:00",
    "ocid": "ocds-b5fd17-7fe44b7f-cd0f-48d9-8cbf-21aaa0cbe4dd",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "EMPWELL001-DN733852-32375881",
        "title": "TENDER FOR TENANT SATISFACTION MEASURES SURVEY",
        "description": "The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM). We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete: * Project management, survey design, data export, sampling, and exclusions * All Fieldwork in connection with completing the survey's * Weighting of results, reporting, benchmarking, and key driver analysis. The features of the regulatory survey include: * A mixed method survey to be carried out on behalf of MBC. * The survey could either be carried out mid-late September or on a quarterly basis throughout the year. * Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties. * The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC. https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21",
        "datePublished": "2024-07-22T09:09:11+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79342310",
            "description": "Customer survey services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 80000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-08-19T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-09-16T00:00:00+01:00",
            "endDate": "2029-09-15T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/9ecd7607-6728-42c8-bd6b-19b8b7ba43d3",
                "datePublished": "2024-07-22T09:09:11+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-289408",
            "name": "Melton Borough Council",
            "identifier": {
                "legalName": "Melton Borough Council"
            },
            "address": {
                "streetAddress": "Melton Borough Council, Parkside, Station Approach, Burton Street",
                "locality": "Melton Mowbray",
                "postalCode": "LE13 1GH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Tom Paling",
                "email": "tpaling@melton.gov.uk"
            },
            "details": {
                "url": "http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-289408",
        "name": "Melton Borough Council"
    }
}