Award

Configuration Specialist for House Repairs Case Management and Complaints

LONDON BOROUGH OF HAMMERSMITH & FULHAM

This public procurement record has 1 release in its history.

Award

02 Apr 2026 at 16:02

Award Notice
Summary of the contracting process

The procurement process initiated by the London Borough of Hammersmith & Fulham seeks consultancy services for developing a case management and complaints interface for their Housing service. This contract, titled "Configuration Specialist for House Repairs Case Management and Complaints," falls under the software consultancy services industry category (CPV code 72266000) and is located in London, United Kingdom. Key dates include the contract start on 13th April 2024 and an end date set for 12th July 2026. The procurement method was a competitive quotation under a limited procurement category, indicating it was below the threshold, and the procurement stage is currently at the award phase, with the contract being awarded on 12th April 2024 to Lioness Recruitment Limited, valued at £42,250.

This tender presents considerable opportunities for small to medium enterprises (SMEs), particularly those with expertise in software consultancy and case management solutions tailored to housing services. Businesses capable of offering innovative and efficient solutions for handling complaints and managing housing case workflows stand well-suited to compete in this sector. The contract's limited procurement method suggests a competitive environment, ideal for businesses that can offer value-added services while adhering to budget constraints.

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Notice Information

Notice Title

Configuration Specialist for House Repairs Case Management and Complaints

Notice Description

Consultancy services for the development of case management and a complaints interface for the Housing service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07ac6ddb-08dd-4a83-82fa-1b6bc310edb6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72266000 - Software consultancy services

Notice Value(s)

Tender Value
£42,250 Under £100K
Lots Value
Not specified
Awards Value
£42,250 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 2026Yesterday
Submission Deadline
11 Apr 2024Expired
Future Notice Date
Not specified
Award Date
11 Apr 20241 years ago
Contract Period
12 Apr 2024 - 12 Jul 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAMMERSMITH & FULHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Supplier Information

Number of Suppliers
1
Supplier Name

LIONESS RECRUITMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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