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WSCC - Customer Hub Platform

West Sussex County Council

This public procurement record has 1 release in its history.

Award

09 Jul 2021 at 14:58

Award Notice
Summary of the contracting process

The procurement process involves the West Sussex County Council, which is acquiring a Customer Relationship Management (CRM) system under the title "WSCC - Customer Hub Platform." This procurement falls within the software package and information systems industry category and is located at County Hall, Chichester, England. The procurement stage is complete, with the tender period formally concluding on 29th June 2021. The contract, valued at £70,000, commenced on 1st July 2021 and is set to end on 30th June 2023. This was conducted through a selective procurement method as a call-off from a framework agreement.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialised in software development and CRM solutions. With the current market trend favouring digital transformation within local councils, businesses with experience in creating tailored CRM systems that enhance customer engagement and community support are particularly well-suited to compete. Companies capable of delivering innovative and cost-effective solutions could see substantial growth by engaging in similar contracts with public sector organisations.

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Notice Information

Notice Title

WSCC - Customer Hub Platform

Notice Description

Provision of a Customer Relationship Management (CRM) system to support Communities function at West Sussex County Council

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eaaca406-5735-4948-8bc0-ddf57dea35aa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£65,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20215 years ago
Submission Deadline
29 Jun 2021Expired
Future Notice Date
Not specified
Award Date
30 Jun 20215 years ago
Contract Period
1 Jul 2021 - 30 Jun 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Sussex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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