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Amazon Connect Call Minutes

STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT

This public procurement record has 2 releases in its history.

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28 Jun 2022 at 09:22

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Award

28 Mar 2022 at 12:40

Award Notice
Summary of the contracting process

The Staffordshire and Lancashire Commissioning Support Unit has completed the procurement process for a contract titled "Amazon Connect Call Minutes," valued at £30,000. This project, part of the information technology services industry, aimed at delivering waiting list calls and was executed through a selective procurement method via a call-off from a framework agreement. The contract period commenced on 14th March 2022 and concluded on 13th March 2023, with the tender period ending on 13th March 2022.

This tender presents significant opportunities for businesses involved in information technology and telecommunications services, particularly those with the capability to manage call handling systems. Companies that specialise in IT services, especially in call centre solutions and cloud-based communication platforms, would be well-positioned to explore similar procurement opportunities in the future. Additionally, larger businesses may find synergistic growth possibilities through partnerships or consortia bidding for governmental contracts of this nature.

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Notice Information

Notice Title

Amazon Connect Call Minutes

Notice Description

Delivery of waiting lists calls

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8210de26-a51b-49e7-ad5a-a2dc602a4152
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a3d5f09-af39-48ea-8100-5e18749bcec0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jun 20224 years ago
Submission Deadline
13 Mar 2022Expired
Future Notice Date
Not specified
Award Date
15 Mar 20224 years ago
Contract Period
14 Mar 2022 - 13 Mar 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE ON TRENT
Postcode
ST4 4LX
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
Not specified
Local Authority
Stoke-on-Trent
Electoral Ward
Fenton West & Mount Pleasant
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

Digital Space Cloud Services Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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