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Sussex Partnership NHS Foundation Trust Cloud Contact Centre Platform

Surrey and Borders Partnership NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

27 May 2021 at 14:53

Award Notice
Summary of the contracting process

The Surrey and Borders Partnership NHS Foundation Trust has completed the procurement process for a Cloud Contact Centre Platform, aimed at enhancing their mental health contact line services. This service, classified under the Communication software package category, was awarded to Redwood Technologies. The contract, valued at £190,403.80, commenced on 1st May 2021 and will run until 30th April 2023. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 17th April 2021.

This tender presents a significant opportunity for businesses specialising in cloud-based communication solutions and contact centre technologies. Companies that can effectively provide advanced software services that enhance customer support operations would be well-placed to compete. Additionally, small and medium-sized enterprises (SMEs) are specifically encouraged to participate in this sector, which reinforces the potential for business growth in areas related to technology and mental health services.

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Notice Information

Notice Title

Sussex Partnership NHS Foundation Trust Cloud Contact Centre Platform

Notice Description

The Trust required a cloud contact centre platform to assist in the provision of their mental health contact line. A clarification process was undertaken on the G-Cloud 12 digital marketplace in line with the Trust's requirements, and the contract has been awarded to Redwood Technologies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8224b630-b451-4c96-806e-8ed14d0ae30b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£190,403 £100K-£500K
Lots Value
Not specified
Awards Value
£97,639 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20215 years ago
Submission Deadline
17 Apr 2021Expired
Future Notice Date
Not specified
Award Date
1 May 20215 years ago
Contract Period
1 May 2021 - 30 Apr 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey and Borders Partnership NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN13 3EP
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Worthing
Electoral Ward
Salvington
Westminster Constituency
Worthing West

Supplier Information

Number of Suppliers
1
Supplier Name

Redwood Technologies

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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