Notice Information
Notice Title
Customer Surveying Services
Notice Description
Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: *General perception (e.g. overall satisfaction, net promotor score) *Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
Notice Value(s)
- Tender Value
- £10,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £10,000,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 12 Apr 20196 years ago
- Submission Deadline
- 1 Apr 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Mar 20196 years ago
- Contract Period
- 8 Apr 2019 - 31 Mar 2023 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HYDE HOUSING ASSOCIATION
- Contact Name
- Not specified
- Contact Email
- procurementhelpdesk@hyde-housing.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 9EQ
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4
12th April 2019 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=389245005
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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