Tender

WSCC - JS - Soft Market Test - Outsourced Contact Centre

WEST SUSSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Tender

13 Oct 2021 at 17:31

Tender Notice
Summary of the contracting process

The West Sussex County Council is conducting a soft market test for the procurement of an outsourced Contact Centre to enhance its Customer Experience Service, with the current arrangements set to expire in September 2022. The process, identified as WSCC - 033531, is currently in the Planning stage, and the deadline for interested service providers to submit their feedback via the SE Shared Services e-sourcing system is 12:00 on 25 October 2021. This tender falls under the services category, specifically targeting telephone-answering services, and is being held in the South East region of the United Kingdom.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs), to contribute to the Council's customer service initiatives. Companies that provide contact centre solutions or related services would be well-positioned to respond, allowing them to engage effectively with the Council’s targeted operating model and potentially secure long-term contracts from 1 October 2022 to 30 September 2025.

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Notice Information

Notice Title

WSCC - JS - Soft Market Test - Outsourced Contact Centre

Notice Description

Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM). Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is https://www.sesharedservices.org.uk/esourcing Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20214 years ago
Submission Deadline
25 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2022 - 30 Sep 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST SUSSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST SUSSEX
Postcode
PO19 1RQ
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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