Award

Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment

MINISTRY OF DEFENCE

This public procurement record has 3 releases in its history.

Award

20 Nov 2019 at 16:00

Award Notice
TenderAmendment

17 May 2019 at 14:23

Tender Notice
Tender

17 May 2019 at 14:22

Tender Notice
Summary of the contracting process

The procurement process involves the MINISTRY OF DEFENCE, which is seeking a contractor for the "Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment". This tender is classified under the telecommunications facilities industry and is located in the South East of the United Kingdom. The procurement method is selective, with the tender period having ended on 17 June 2019, and the contract period is set to run from 5 July 2019 until 4 July 2024. The total value of the contract is £9,722,000. The award notice for this contract was published on 20 November 2019.

This contract presents a significant opportunity for businesses specialising in contact centre services, particularly those that can navigate complex frameworks like the Crown Commercial Service (CCS) Framework RM3815. Companies capable of delivering high-quality telecommunications solutions with robust support for recruitment processes would be particularly well-suited to compete. This is an excellent opportunity for larger service providers looking to expand within the defence sector, given the strategic importance of recruitment support for military services.

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Notice Information

Notice Title

Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment

Notice Description

Provision of Contact Centre Services to Support Royal Nay and Royal Air Force Recruitment

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93fd47f3-e6ac-4357-bdfd-213c9fd225de
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32523000 - Telecommunications facilities

Notice Value(s)

Tender Value
£9,722,000 £1M-£10M
Lots Value
Not specified
Awards Value
£9,722,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Nov 20196 years ago
Submission Deadline
17 Jun 2019Expired
Future Notice Date
Not specified
Award Date
25 Sep 20196 years ago
Contract Period
28 Sep 2019 - 29 Sep 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO1 3LU
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ South East (England)
Local Authority
Portsmouth
Electoral Ward
Charles Dickens
Westminster Constituency
Portsmouth South

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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