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The Provision of Apprenticeship Training and EPA for the Level 3 Customer Servic

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

23 Jul 2026 at 16:52

Award Notice
Summary of the contracting process

The Government Commercial Agency bought an apprenticeship training programme and end-point assessment for a Level 3 Customer Service apprenticeship. The programme is intended for up to 15 learners across all Government Commercial Agency locations, including Newport. Delivery covers sites in the North West, West Midlands, East of England, London, South West and Wales. This is a public-sector education and training services requirement, covering both the teaching element of the apprenticeship and the assessment needed to complete it. It would suit providers able to coordinate delivery across multiple locations and support learners in different parts of England and Wales under one programme.

The procurement is complete and was awarded through a selective call-off from a framework agreement. The tender submission deadline was 11 June 2026 at noon. The contract was awarded to Ginger Nut Media Limited on 30 June 2026, for £60,000 including the stated contract value, with a contract period from 1 July 2026 to 30 June 2028. The Government Commercial Agency identified the opportunity as suitable for small and medium-sized enterprises. The selected supplier is recorded as an active award recipient, and the procurement covers services rather than goods or works. The award relates to the complete apprenticeship training and end-point assessment requirement for up to 15 learners.

This award demonstrates demand for a combined Level 3 Customer Service apprenticeship and end-point assessment service within the Government Commercial Agency. A credible future competitor would need to provide both apprenticeship teaching and compliant end-point assessment, manage learner progression, and coordinate delivery across a geographically dispersed estate. Relevant providers should have the operational capacity to serve locations in the North West, West Midlands, East of England, London, South West and Wales, including Newport. The opportunity was suitable for SMEs, indicating that a smaller specialist training organisation may be able to compete if it can demonstrate reliable multi-site delivery, learner support and the quality systems needed for apprenticeship outcomes.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Apprenticeship Training and EPA for the Level 3 Customer Servic

Notice Description

The requirement is for an apprenticeship programme and EPA for all GCA locations including Newport for up to 15 learners.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/17be0c92-46b0-48d3-9c5e-8b3c6ec6d500
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20263 months ago
Contract Period
1 Jul 2026 - 30 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England), TLG West Midlands (England), TLI London, TLK South West (England), TLL Wales
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

GINGER NUT MEDIA LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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