Award

DCLG - Right To Buy Contact Centre

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

29 Jan 2018 at 15:07

Summary of the contracting process

The procurement process titled "DCLG - Right To Buy Contact Centre" is managed by the Crown Commercial Service and involves the provision of call centre services under the category of services. This contract is located in the United Kingdom and was awarded with a total value of £1,033,682.94. The procurement method utilised was selective, leveraging a call-off from an existing framework agreement. The contract period spans from 5th February 2018 to 4th February 2020, while the tender period officially closed on 2nd November 2017.

This tender presents significant opportunities for business growth, particularly for companies specialising in call centre services and customer support. Businesses with expertise in managing high-volume contact centre operations, particularly those that are large-scale, would be well-suited to compete for similar future contracts. Leveraging the experience from this contract can open doors for ventures in service delivery across various sectors, catering to diverse client needs within the market.

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Notice Title

DCLG - Right To Buy Contact Centre

Notice Description

Contract for the provision of a Contact Centre Service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/649610ab-b718-4817-8a7c-81e4b98bbdd8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,033,682 £1M-£10M
Lots Value
Not specified
Awards Value
£1,033,682 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20188 years ago
Submission Deadline
2 Nov 2017Expired
Future Notice Date
Not specified
Award Date
22 Dec 20178 years ago
Contract Period
5 Feb 2018 - 4 Feb 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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