Tender

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

ROCHDALE BOROUGHWIDE HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

03 Mar 2021 at 15:48

Tender Notice
Summary of the contracting process

The Rochdale Boroughwide Housing Limited is seeking tenders for the provision of an Out of Hours Call Handling Service, with a total value of £60,000. This procurement is categorised under services, specifically in the call centre industry and is located in Rochdale, England. The procurement method is open, and it follows an open procedure, which is below the threshold. The tender was published on 3rd March 2021, with a deadline for submissions set for 24th March 2021. The contract period for the awarded service is expected to commence on 3rd May 2021 and conclude by 2nd May 2023.

This tender presents a significant opportunity for businesses in the call centre and responsive repairs service sectors, as it aims to maintain high service standards while optimising resources for Rochdale Boroughwide Housing's tenants. Companies specialising in call handling, customer service, and responsive repairs are particularly well-suited to compete for this contract, enabling them to expand their operational reach and contribute to community housing services. Strong communication capabilities and a commitment to customer satisfaction will be key differentiators in this competitive procurement process.

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Notice Information

Notice Title

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Notice Description

Background Rochdale Boroughwide Housing's responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants. Responsive repairs can be defined as "works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible". It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements. Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service. Additional information: Please note that all correspondence must take place via the messaging service on www.the-chest.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/38de0555-45de-43c8-8c38-61c6875e14ee
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20215 years ago
Submission Deadline
24 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 May 2021 - 2 May 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROCHDALE
Postcode
OL11 1RY
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
Not specified
Local Authority
Rochdale
Electoral Ward
Milkstone & Deeplish
Westminster Constituency
Rochdale

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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