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Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

Isle of Wight Council

This public procurement record has 2 releases in its history.

Award

12 Mar 2025 at 12:27

Award Notice
Award

06 Apr 2023 at 12:44

Award Notice
Summary of the contracting process

The Isle of Wight Council has completed the award stage for the procurement titled "Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3" within the education and training services category. This open procedure tender relates to apprenticeship training services, specifically for Customer Service Practitioner Level 2 and Customer Service Specialist Level 3 in the South East region of the United Kingdom. The contract has an estimated value of £20,175 GBP and spans a period from 19 March 2023 to 18 March 2025, with a potential extension of up to 12 months. Key dates include the award date on 13 February 2023 and the delayed contract start date on 1 April 2024.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in apprenticeship training and development services. Companies within the education and training industry, particularly those with experience in customer service training, stand well-positioned to benefit from this contract. The lack of guaranteed volume or value of apprenticeships provides flexibility, encouraging innovative training providers to compete and potentially secure long-term partnerships with the Isle of Wight Council.

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Notice Information

Notice Title

Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

Notice Description

Contract awarded under Lot 1 Apprenticeships of the Learning and Development Services via a Dynamic Purchasing System following further competition process as per the DPS : Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6f614be8-7840-4b83-9347-6765d3a487a7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£20,175 Under £100K
Lots Value
Not specified
Awards Value
£20,175 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20251 years ago
Submission Deadline
25 Jan 2023Expired
Future Notice Date
Not specified
Award Date
13 Feb 20233 years ago
Contract Period
1 Apr 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Isle of Wight Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLJ South East (England)
Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

HTP Apprenticeship College LTD

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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