Award

Information Technology Service Management (ITSM) Software

COVENTRY CITY COUNCIL

This public procurement record has 1 release in its history.

Award

13 Dec 2021 at 10:42

Award Notice
Summary of the contracting process

The Coventry City Council has awarded a contract for the provision of Information Technology Service Management (ITSM) Software, valued at £336,672. This procurement falls under the goods category and has been completed through a Call Off from G-Cloud 12. The contract period began on 29th November 2021 and will conclude on 28th November 2023, with the award notice published on 13th December 2021. Additionally, the contract delivery is set to occur in Coventry, England.

This awarded contract presents a significant opportunity for businesses in the information technology sector, particularly those specialising in service management software. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find themselves well-positioned to compete for similar contracts in the future, leveraging their agility and tailored services to meet the needs of public sector buyers like Coventry City Council.

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Notice Information

Notice Title

Information Technology Service Management (ITSM) Software

Notice Description

IT service management software for the Council's internal IT servicedesk and employee use. The contract has already been awarded via G-Cloud 12

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ee34048-935b-4f1c-b54b-9f6a85e29099
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other - Call Off from G-Cloud 12
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£336,672 £100K-£500K
Lots Value
Not specified
Awards Value
£336,672 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20214 years ago
Submission Deadline
21 Oct 2021Expired
Future Notice Date
Not specified
Award Date
20 Oct 20214 years ago
Contract Period
29 Nov 2021 - 28 Nov 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 5RR
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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